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FIS Global Commercial Services

Your Right Source for Third-Party Professional Services

Make FIS™ Global Commercial Services (GCS) your one-stop solution for streamlining operations and saving money. It’s our business to help you be successful in yours. Everyone – from our sales representatives to our project and delivery managers – will work with you to discover the best, most cost-effective solutions for you and your business.

First in Security, First in Service

At FIS™, we know the best way to manage fraud is to prevent it. That’s why we offer our hard-earned, industry-leading advice and guidance. As your third-party technology or service provider, we understand that it’s our job to actively participate in your security programs, just as it’s our job to offer suggestions based upon proven industry practices. We know that security is paramount to our mutual success.

Continuous Quality Improvement, Exceptional Customer Experience

Our stringent ISO-quality standards comply with all national and international rules and regulations. Our global delivery centers are equipped with state-of-the-art infrastructure, skilled professionals and strong leadership bringing you access to some of the best business thinkers in the industry. We leverage six sigma methodologies to create framework for continuous process improvement so we can progressively enhance your customers’ experience.

Make FIS Global Commercial Services a Part of Your Team

Think of us as a part of your team. We do – and we’ll bring you the resources of a Fortune 500 company delivered with the personalized customization you deserve. We deliver exceptional service to companies around the world – and across industry sectors, including:

  • Agriculture cooperatives
  • Banking
  • Business services
  • Gaming
  • Healthcare
  • Insurance
  • Retail
  • Telecommunications
  • Utilities

We can help you:

  • Realize the full value of your enterprise investments
  • Re-engineer processes to drive efficiencies
  • Identify new avenues of cost containment
  • Increase product and service speed to market

FIS Global Commercial Services delivers right-sourcing opportunities wherever your business takes you.

FIS Global Commercial Infrastructure and Platform Services

IT Solutions that Keep Your Business on Track

It’s easy to become frustrated working with information technology (IT). Let FIS Global Commercial Services (GCS) manage that relationship for you. From PC help desk support for your employees to mainframe database administrators for your business processes, we’ll manage your technology so you can focus on running your business.

Raise the bar on productivity and profits with GCS. Take advantage of these opportunities:

  • Data center services
  • Managed network services
  • Integrated workplace
  • IT service management

Together we can help you manage overhead, improve efficiencies, transform processes and deliver world-class customer service.

Put FIS Global Commercial Services to work for you.

FIS Global Commercial Application Services

Intuitive, High-Performance Software Application Opportunities

Smart decision-makers know it’s critical to keep up with application evolution and emerging trends that drive customer satisfaction. That’s where FIS™ Global Commercial Services (GCS) comes in. We’re the world leader in the development, installation and implementation of financial technology, and we’ll extend that same hands-on experience and expertise to you. We can help you streamline your operation by aligning your information technology investments with your strategic plans.

GCS Application Services can help you:

  • Increase the value of your IT investments
  • Transform your business processes and application landscape
  • Build secure, easy-to-maintain, high-quality and flexible applications
  • Get the most out of existing IT applications
  • Reduce time to market
  • Lower operating costs
  • Access highly skilled technical staff

Services include:

  • Application and product development
  • Application maintenance and support
  • Application testing

FIS Global Commercial Services delivers industry-leading, intuitive application software.

FIS Global Commercial Business Process Services

Customer Service, Administrative Services, Accounting and Collections

You can save time and money by outsourcing business processes that eat up your operating budget. FIS™ Global Commercial Services offers competent, competitive outsourcing opportunities in customer relationship management, administrative functions, accounting and collections.

GCS Business Process Services can help you:

  • Identify cost savings
  • Improve business performance
  • Decrease average handle time
  • Enhance customer loyalty
  • Increase productivity
  • Improve operating efficiencies
  • Decrease payment delinquencies
  • Reduce charge-offs

Our tailored solutions enable you to reduce operating overhead, increase efficiencies and improve customer service levels with 24/7 access for you and your customers.

Contact channels include:

  • Inbound and outbound interactive voice response or live representation
  • Chat
  • E-mail response
  • Short message service (SMS)
  • Physical mail
  • Social media

Contact center services include:

  • Inbound and outbound sales
  • Customer care and support
    • Inquiry handling
    • Order management
    • Problem resolution
  • Customer data analytics
  • Upsell and cross-sell practices

Back-office services include:

  • Transaction processing
    • Chargebacks
    • Payment and remittance
  • Account management
    • Case setup
    • Order entry and fulfillment
    • Billing
  • Document management
    • Lockbox processing
    • Data entry and aggregation

Payment recovery (collections) services include:

  • First-party collections – all debt types:
    • Pre-charge off
    • Friendly payment reminders
    • Hardship/workout programs
    • Settlements
  • Third-party collections:
    • Traditional recovery
    • Retail check collections
    • Electronic check re-presentment
    • Financial institution charge-offs, including:
      • Share drafts
      • Demand deposit accounts
      • Loans
      • Credit cards

Business process consulting services cover:

  • Care Center of Excellence
  • Contact center performance optimization and analysis
  • Business Process Management Center of Excellence
  • Active Listening Center of Excellence

Make FIS Global Commercial Services your first and last stop for administrative solutions.