ebtEDGE
Manage your EBT and government benefits in one app
The ebtEDGE mobile app from FIS® provides Electronic Benefits Transfer (EBT) cardholders a secure way to track and manage Supplemental Nutrition Assistance Program (SNAP); Temporary Assistance for Needy Families (TANF); Women, Infants, and Children (WIC); and child care benefits.
Take control of your benefits
With our ebtEDGE mobile app, you can use your smartphone to check your EBT balance, view recent deposits and benefit schedules, and review your transaction history – all without calling an automated phone line.
The app also includes card management tools to help you reset your PIN, order a replacement card and manage multiple EBT cards. Security features, such as biometrics, card freeze and unfreeze, and blocking online or out-of-state transactions, help protect your benefits from fraud.
How can I check my EBT balance and deposits?
- Quickly check your current EBT balance and view your deposit history.
- Review up to a year of transaction history, including purchases and ATM withdrawals.
- View upcoming benefit schedules to know when funds will be available.
- Track multiple EBT accounts in one place, making it easier to manage benefits for your entire family.
How does the ebtEDGE mobile app prevent fraud?
- Log in with fingerprint or facial authentication for added security.
- Temporarily freeze your card between uses and unfreeze anytime to pay.
- Regularly update your PIN and block transactions from unfamiliar states or online merchants.
- Reset your PIN, order a replacement card or dispute transactions directly through the app.
What tools and support are available in the app?
- Locate SNAP retailers and ATMs near you with built-in location services.
- Set your preferred language (English, Spanish or Haitian Creole) for easier navigation.
- Use resources and the help center in the app for troubleshooting or support.
- Manage app security settings, including deleting accounts and viewing disputes.
FAQ
What is the ebtEDGE mobile app, and who can use it?
The ebtEDGE mobile app enables EBT cardholders to check food stamp or SNAP balances, view deposits and see benefit schedules on their smartphone. It is designed for people receiving SNAP, TANF, WIC or child care benefits.
How do I log in to the ebtEDGE mobile app?
To use the ebtEDGE mobile app, you must download it from the Apple App Store or Google Play.
The login page follows a multistep process to allow you to access the app. If you’re not yet registered, select “register here” on the login page. You will need to provide your name, email address and phone number, and create a unique User ID and password. After creating an account, you must link your EBT account to your User ID by entering your card number and verifying your identity. Once set up, you can log in using your User ID and password.
The login page follows a multistep process to allow you to access the app. If you’re not yet registered, select “register here” on the login page. You will need to provide your name, email address and phone number, and create a unique User ID and password. After creating an account, you must link your EBT account to your User ID by entering your card number and verifying your identity. Once set up, you can log in using your User ID and password.
What if my card number does not work?
Please contact customer service using the number on the back of your card.
What if my PIN number does not work?
Please contact customer service using the number on the back of your card.
What if the balance, deposit history, transaction history or schedule is incorrect?
Please contact customer support using the number on the back of your card.
What if the location pins on the map do not match the actual address?
Please contact customer support using the number on the back of your card.
How does the ebtEDGE mobile app help protect my benefits from fraud?
Security is built in. You can log in with fingerprint or facial authentication, freeze and unfreeze your card between uses, change your PIN and block out‑of‑state or online transactions. These features make it harder for scammers to use your card if it is lost or stolen.
Is there a cost to use the ebtEDGE mobile app, and where can I download it?
There is no fee for cardholders to use the ebtEDGE mobile app. You can download it for free from the Apple App Store or Google Play, and it is the only mobile app endorsed by FIS for managing your EBT benefits.
Download the ebtEDGE mobile app to view your benefits, balances and transactions in one secure, convenient location
