Banking Leader

Podcast: PACE 2019: The Human Factor

October 24, 2019

New research from FIS shows that bank relationship managers (RMs) have a profound effect on the satisfaction of small and midsize businesses (SMBs).

In this informative podcast, FIS senior vice president Steve Kane and banking consultant Gail Angel analyze the FIS 2019 Performance Against Customer Expectations (PACE) U.S. SMB Report.

The podcast reveals:

  • Why RMs give a 16-point boost to SMBs’ rating of their bank’s trustworthiness
  • How RMs influence SMB perceptions of technology
  • Steps RMs can take to optimize SMB relationships

The PACE findings, FIS’ annual signature research study, surveyed approximately 600 SMBs in the U.S. to identify changing banking habits and preferences. To learn more, visit