FIS Modern Banking Platform
Advance your bank with a modern core platform.
Steven Walchek | FIS, Chief Innovation Officer and Asif Ramji, FIS, Chief Growth Officer
January 11, 2021
Innovation is a mindset, not an output. We do not measure innovation — we measure the results of innovation.
But what does innovation really mean?
Innovation is understanding your customer’s needs and designing products that meet them now and for the future. That statement is easy to make but far more difficult to put into action.
Netflix CEO Reed Hastings famously stated that “most successful organizations don’t look for new products or services their customers want because they’re afraid to hurt their core business.” Netflix, like Amazon, Microsoft, and Alphabet, realized that if they focused only on thinking about incremental improvements to their core business, they would dramatically hinder growth. So they began thinking about their future customers’ requirements — and entire multi-billion dollar industries were born as a result: Netflix gave their customers streaming; Amazon gave them Kindle, Alexa, and AWS; and Alphabet’s X innovation group gave the world Waymo.
These world-changing businesses were born out of successful technology companies that managed to exceed their customers’ current requirements, without sacrificing long-term opportunities to leverage their core strengths.
Here are 5 tips for large organizations looking to innovate:
Focus on serving your mid-term (2-3 years) and long-term (3-5 year) customer needs. FIS’ core business continues to show strong growth, and we remain focused on finding ways to exceed our customers’ near-term needs. However, we see a multitude of mid- and long-term opportunities within fintech to leverage the organic channels we have built to create immense value, quickly. So in mid-2020, we created FIS Impact Labs, a group focused on delivering value and results through innovation that is designed to rapidly understand future customer needs and respond with products that deliver significant value. FIS Impact Labs sits under the Chief Growth Office, affording it the independence to drive long-term organic growth without sacrificing focus on the core business.
In order to accelerate the outputs of your culture and centralized innovation team, you must know and leverage your strengths. Examples of strengths include brand equity, partner channels, customer relationships, certain team members, and existing product lines.
Remember the Amazon Fire Phone? While it may have failed, the components that came out of it seeded many popular products, including the echo devices that are now in millions of homes today.
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