See why value-added services in payments provide a strategic opportunity

As technological innovation and changing consumer preferences transform the payments industry, research by Datos Insights uncovers challenges and opportunities for card issuers.

  • Revolutionary market changes The payments ecosystem has moved far beyond traditional card transactions, with consumers having access to multiple payment options across various channels and platforms.
  • Complex payment operations Financial institutions (FIs) face mounting challenges from legacy systems, which increase the risk of fraud, but must also manage an expanding range of services and capabilities.
  • Competitive pressure As fintechs and big tech enter the payments market, large FIs are increasing their presence and diverse loyalty programs and payment types complicate customer relationship management.
  • Data-driven solutions Success in the new world of payments requires a holistic, integrated approach to payment delivery that deploys data analytics, AI and multichannel communication strategies.
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