Strategic risk management for organizational resilience and success

February 23, 2024

Martin Sarjeant, SVP, Insurance and Climate Risk Management, FIS
Martin SarjeantSVP, Insurance and Climate Risk Management, FIS

Navigating the intricate landscape of risk management has become an enduring challenge for organizations spanning all sectors. The complexity of risks, ranging from regulatory intricacies and the emergence of artificial intelligence (AI) to the pressing concerns of climate-related impacts, adds a layer of dynamism to this perpetual challenge.

Yet, within every challenge lies an opportunity. By adopting the right strategies and perspectives, businesses can successfully navigate these complexities and strategically align their risk management efforts with broader organizational goals. In doing so, they pave the way for resilience and success in an ever-evolving market.

Reinventing organizational risk landscapes

As we delve into the complexities of risk management, it's clear that traditional approaches have been disrupted. The most significant stumbling blocks are organizational complacency and resistance to change. Firms entrenched in legacy systems and hierarchical decision-making often struggle to adapt to the agile nature required for today's risk environment.

Furthermore, we are witnessing an expansion of the roles involved in risk management beyond the traditional confines of a centralized risk team. Today, every department has a stake in managing risk. This shift reflects the multifaceted nature of modern risk, sprawling across regulatory compliance, digital vulnerabilities and environmental sustainability.

Cultivating a culture of collaboration

When internal departments synchronize their efforts, a significant cultural shift occurs. Collaboration becomes the norm and innovative risk management strategies can blossom.

For instance, managing behavior across an entire company requires infusing a culture of compliance throughout the organization and cultivating a companywide dialogue where risks are openly and continuously addressed. In practice, this includes ongoing training on topics such as data protection, cybersecurity risk and updates to regulatory compliance.

As we evaluate our organizational cultures, we must recognize the importance of a change in perspective. Addressing risk transcends the routine completion of checklists. It's about putting people first, understanding their perspectives and recognizing their contributions to risk management. It's about making risk management a part of our daily operations rather than an afterthought.

Aligning risk with vision

One of the most strategic moves an organization can make is aligning their risk management practices with their overarching business objectives. In markets that evolve at breakneck speed, flexibility and foresight are key. While the basics of risk management remain consistent across different risks, each industry faces its own unique challenges.

For instance, for climate-related risks, the agriculture sector must consider a number of physical risks on crop yields, such as heatwaves and droughts, as well as the impact of storms and floods on crops and livestock. In contrast, the construction industry must account for extreme heat and cold in terms of employees’ ability to work, as well as the impacts of storms, tornados, hail and similar phenomena on the construction site and works in progress.

Shifting regulatory landscapes, novel AI technologies and the looming threat of climate change demand a response that is both immediate and sustainable. Creating a coherent strategy to keep up with these changes can be challenging, particularly for smaller firms. They often must decide whether to handle everything internally or engage external partners for assistance. While some companies outsource specific tasks, others turn to services or technology vendors for support, especially if they lack the personnel to implement their plans. Overcoming these obstacles is not impossible, but it requires significant effort. It's crucial for the chief compliance officer, CEO, CFO, CRO and CTO to collaborate on these issues.

This alignment ensures that risk management strategies protect not only the company's current interests, but also its future direction. To achieve this, companies must translate their risk profiles into actionable insights that inform decision-making at all levels, ensuring agility and resilience amid change.

Facing the external unknowns

Firms tend to prioritize the imminent risks within the coming financial year as a part of their daily operations. However, that might neglect the risks that could impact them five to 10 years down the line.

Additionally, companies also find it easier to address risks within their control. Challenges like climate risk and cybersecurity threats are often considered colossal and almost insurmountable. The impending SEC climate disclosure rule also serves as a critical reminder of the intricacies of risks.

Yet, these challenges are not unbeatable. With the proper management action, organizations can understand and mitigate the impact of these risks on their business.

By immersing ourselves in the intricacies of cultural challenges, nurturing collaboration across departments and strategically aligning risk with business goals, we unlock the potential to redefine risk management. It shifts from a defensive necessity to a formidable strategic asset when we intentionally invest in the right skills and training.

While the challenges we confront today are undeniably complex, they are far from impossible. Armed with the right mindset, practices and tools, you can not only confront risk but also master it.

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