The 2017 PACE Report provides meaningful, actionable insights for becoming and remaining your customers' first choice in financial institutions.

Select Country Insight

  • U.S. Small-Midsize Business
  • U.S. Consumer
  • U.S. Community Consumer
  • U.S. Credit Union
  • United Kingdom
  • Germany
  • India
  • Australia
  • Brazil
  • Thailand
  • Canada
  • Global
Country Reports

Select a Country

Each report reflects country-specific research to provide better insight into what local consumers want. Choose your country of interest:


For the US market, we have created three meaningful, actionable reports for becoming and remaining the first choice for your customers' financial services. Please select the relevant report below.

2017 PACE Report

In its third year, the Performance Against Customer Expectations, or PACE, report provides an in-depth look at what customers feel, think and want from their financial institutions. It not only helps drive FIS product priorities, but also provides meaningful and unique intelligence that connects our clients with their customers in more effective ways.


The PACE report polls 8,000 customers around the world about their expectations of their primary financial institutions, and how well those expectations are being met. The results are compared against 18 key attributes that allow us to evaluate how banks perform against their peers. As customers needs and wants change, the PACE report enables banking providers to identify the opportunities to become or remain first in the minds of customers. We also surveyed nearly 500 small-midsize businesses.


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