2017 PACE REPORT

The 2017 PACE Report provides meaningful, actionable insights for becoming and remaining your customers' first choice in financial institutions.

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  • U.S. Small-Midsize Business
  • U.S. Consumer
  • U.S. Community Consumer
  • United Kingdom
  • Germany
  • India
  • Australia
  • Brazil
  • Thailand
  • Canada
  • Global
Country Reports

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Each report reflects country-specific research to provide better insight into what local consumers want. Choose your country of interest:
Global

USA

For the US market, we have created three meaningful, actionable reports for becoming and remaining the first choice for your customers' financial services. Please select the relevant report below.

  • USA-CONSUMER
  • UNITED KINGDOM
  • AUSTRALIA
  • GERMANY
  • INDIA
  • BRAZIL
  • THAILAND
  • CANADA
  • GLOBAL

Top of Phone

Mobile payment options are now essential to all consumers.

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Today, being “top of phone” is fast replacing “top of wallet” for Canadians, especially millennials but also for Gen Xers and baby boomers.

Millennials are driving the use of mobile banking.

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Canada’s millennials, ages 18-36, are the most prominent users of mobile banking options and often conduct common transactions like checking balances or paying a bill from their mobile devices.

Canada - Top of Phone - Chart 1

However, all generations see digital payments as increasingly important.

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Canada - Top of Phone - Chart 2

Digital payment options have risen in terms of importance, year over year, for all Canadian age segments — but most apparently for millennials. Baby boomers are gaining interest in digital payments but a bit more slowly than their younger peers.

Young millennials are twice as likely to use their financial institution’s app for P2P payments.

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When it comes to making person-to-person (P2P) payments, Canadian millennials are predictably the most active users of this capability. They’re also twice as likely to use their financial institution’s mobile app (as opposed to an outside option like PayPal) to make such a transaction.

Canada - Top of Phone - Chart 3

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