The 2017 PACE Report provides meaningful, actionable insights for becoming and remaining your customers' first choice in financial institutions.

Select Country Insight

  • U.S. Small-Midsize Business
  • U.S. Consumer
  • U.S. Community Consumer
  • U.S. Credit Union
  • United Kingdom
  • Germany
  • India
  • Australia
  • Brazil
  • Thailand
  • Canada
  • Global
Country Reports

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Each report reflects country-specific research to provide better insight into what local consumers want. Choose your country of interest:


For the US market, we have created three meaningful, actionable reports for becoming and remaining the first choice for your customers' financial services. Please select the relevant report below.



Banks must do more than offer technology-driven convenience.

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Australia’s banks have made strides empowering customers with convenient transaction options. Where banks underperform is with managing the customer relationship and understanding customer wants and needs.

The major banks dominate the Australian market.

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The major banks hold by far the largest share of market across all age groups but most notably with millennials. Older generations are most likely to patronise building societies and regional banks.

Australia - Country - Chart 1

Digital payments are increasingly important for all consumer segments.

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Australia - Country - Chart 2

The importance of digital payment options has risen year over year for all age segments. Interestingly, baby boomers are now on par with millennials in how they view the importance of digital payment capabilities.

Senior millennials and Gen Xers are most in need of financial advice and services.

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With nearly two-thirds of senior millennials and more than half of Gen X expecting at least one major event in the next two to three years, primary banks have a clear opportunity to provide these highly active banking customers with financial products and services – but only if the banks can be there in their time of need.

Australia - Country - Chart 3

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