2017 PACE REPORT

The 2017 PACE Report provides meaningful, actionable insights for becoming and remaining your customers' first choice in financial institutions.

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  • U.S. Small-Midsize Business
  • U.S. Consumer
  • U.S. Community Consumer
  • United Kingdom
  • Germany
  • India
  • Australia
  • Brazil
  • Thailand
  • Canada
  • Global
Country Reports

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Each report reflects country-specific research to provide better insight into what local consumers want. Choose your country of interest:
Global

USA

For the US market, we have created three meaningful, actionable reports for becoming and remaining the first choice for your customers' financial services. Please select the relevant report below.

  • USA-CONSUMER
  • UNITED KINGDOM
  • AUSTRALIA
  • GERMANY
  • INDIA
  • BRAZIL
  • THAILAND
  • CANADA
  • GLOBAL

Driving Connectivity

The digital natives are changing the way the world banks.

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Millennials overwhelmingly favor digital bank channels for carrying out their transactions. This behavior is not only influencing how older generations bank but also how their primary banks interact with them as well.

Millennials are pulling other generations onto the digital banking bandwagon.

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Digital payments increased in importance for all segments globally in 2017 but most notably from baby boomers who are catching on fast to how their younger counterparts prefer to bank.

Global - Driving Connectivity - Chart 1

Millennials are not shy about turning to outside P2P apps to make payments.

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Global - Driving Connectivity - Chart 2

Customers and millennials especially are indifferent as to whether they use their banks mobile app or a third-party app to make P2P payments. While millennials are far and away the power users of digital payments, both Gen X and the baby boomers are equally likely to look beyond their primary banks app.

Younger customers want payments that can be made instantaneously.

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The most likely reason that millennials are using third-party P2P apps like Venmo is because the payments are instantaneous. In fact, 33% of young millennials and 24% of senior millennials cite the inability to make instant payments as a problem.

Global - Driving Connectivity - Chart 3

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