Have a question about the referrals process or have a customer with an urgent issue? We'll get you the one-call support you need.
Have questions regarding your financial institution?
Contact Partner Assist at 866.632.7774 or via email at firstname.lastname@example.org
Available Monday - Friday 8AM – 9PM EST
You should contact Partner Assist for:
- Billing/Statement Inquiries
- Merchant account maintenance
- Update ACH debit/deposit information
- Add/Remove equipment, products, and services
- General questions concerning equipment, products or services
- Your own cash advance account inquiries
You should contact your Partnership Manager with questions regarding:
- Residual Payments
- Marketing Materials
- Web to Lead Form
- Referral Reporting
Where should you direct your merchants for support?
Worldpay's customer service team can assist merchants with questions about their products and services, equipment, and general processing support.
Merchants should have their Merchant ID # ready when contacting Merchant Assist.
- Existing merchants should contact Merchant Assist at 855.584.7550