FIS Modern Banking Platform
Advance your bank with a modern core platform.
Worldpay is now FIS. Your experience is our top priority. We’re here to help.
Worldpay is now FIS. Your experience is our top priority. We’re here to help.
FIS Modern Banking Platform
Advance your bank with a modern core platform.
Data Restore
Protection from disaster.
Code Connect
The power of APIs with the scale of FIS.
Worldpay is now FIS. Your experience is our top priority. We’re here to help.
FIS Private Capital Suite
Data Exchange Solutions.
IFRS17
The right strategy for transformation.
Commercial Lending
Speed up the decision process.
Worldpay is now FIS. Your experience is our top priority. We’re here to help.
Worldpay is now FIS. Your experience is our top priority. We’re here to help.
Worldpay is now FIS. Your experience is our top priority. We’re here to help.
Providing good service is important to us. If we don’t get it right for you, please tell us soon so we can put it right and make improvements.
We will:
When we receive your complaint we will contact you to let you know:
If your complaint is particularly complex, it may take longer for us to reach an agreement with you. Once your complaint has been investigated, we will issue a final response. If we haven’t done this within 15 days, we will write to you to explain why, and indicate when you can expect a final response.
If you are a Canadian merchant and believe that our conduct or the conduct of any affiliated service provider is contrary to the Code of Conduct for the Credit and Debit Card Industry, you may report the matter to us via the following channels:
To assist us in reviewing your issue, please provide the following, where applicable:
Upon receipt of your issue, we will investigate the matter and aim to provide you with a written response within 30 days. This response will either provide the disposition or resolution of the issue or will indicate that additional time is needed to investigate your issue. If additional time is required, Worldpay from FIS will provide you with a written response regarding the disposition or resolution of the matter within a maximum of 90 days.
After our receipt of your concern/issue, if you believe that the disposition or resolution is either inconsistent with the Code or feel your issue has not been adequately addressed, you may report the issue to People’s Trust by:
Please visit the Financial Consumer Agency of Canada's website for more information on merchant rights under the Code of Conduct for the Credit and Debit Industry in Canada.
Let's work together to reach your goals. Contact us at the links below and a representative will be in touch.
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