Merchants

Merchant Solutions Overview

Need Support

Worldpay is now FIS. Your experience is our top priority. We’re here to help.

Get support
close
Banking

Banking Solutions Overview

Explore the Marketplace

FIS Modern Banking Platform
Advance your bank with a modern core platform.

Click here

Data Restore
Protection from disaster.

Click here

Code Connect
The power of APIs with the scale of FIS.

Click here

Need Support

Worldpay is now FIS. Your experience is our top priority. We’re here to help.

Get support
close
Capital Markets

Capital Market Solutions Overview

Explore the Marketplace

Investran
Data Exchange Solutions.

Click here

IFRS17
The right strategy for transformation.

Click here

Commercial Lending
Speed up the decision process.

Click here

Need Support

Worldpay is now FIS. Your experience is our top priority. We’re here to help.

Get support
close
Corporates

Corporates Overview

Need Support

Worldpay is now FIS. Your experience is our top priority. We’re here to help.

Get support
close
close
Insights

Insights

close
About

About Overview

close
Careers
close English (United Kingdom) Germany (Deutsch) Australia (English) Singapore (English) Argentina (Español) Mexico (Español) Japan (日本語) Brazil (Português) China (简体中⽂)
close
Contact Us

CALL US

+1 877.776.3706

EMAIL US

getinfo@fisglobal.com

HEADQUARTERS

Jacksonville, Florida United States

Need Support

Worldpay is now FIS. Your experience is our top priority. We’re here to help.

Get support

Support Guides

APM Guide

An overview of each Alternative Payment Method offered by Worldpay - use it to learn about each APM's features and view shopper journeys.

Learn more

Dispute Resolution Centre Guide

A user guide for the Worldpay Dispute Resolution Centre – use it to manage and defend chargebacks and disputed transactions.

Learn more

Dynamic 3D Secure Guide

Use this guide to understand the options available with Dynamic 3D Secure and to specify criteria for Dynamic 3D Secure rules.

Learn more

Mail and Telephone Order Payment Service (Hosted Call Centre)

Describes the Mail and Telephone Order payment service (Hosted Call Centre), which enables a merchant's call centre to connect the Worldpay payment service without going through a system integration.

Learn more

Merchant Interface Guide

Describes how to use the Merchant Interface application, the management and reporting tool for Worldpay's payment service.

Learn more

Merchant Operating Instructions

A guide to accepting card payments efficiently and smoothly – use it to ensure you receive prompt payments to your bank account and protect your business by minimising the risk of fraudulent activity and threats.

Learn more

Refunding Alternative Payments Guide

Explains how to refund payments that were made by using alternative payment methods.

Learn more

Stored Credentials Overview

An overview of Merchant Initiated Transactions (MITs) and Customer Initiated Transactions (CITs), example shopper journeys and useful support information on submitting, amending or cancelling stored credential transactions.

Learn more

Worldpay Developers

Takes you to our developer website.

Learn more

U.S. Online Payments

Chargeback Process Guide

A high level overview of the chargeback process on the US eCom platform for each card type.

Learn more

Direct Debit FAQs

US eCom Direct Debit frequently asked questions.

Learn more

Dynamic Payout Daily Operations Guide

Detailed information about day-to-day monitoring and management of the Dynamic Payout funding model.

Learn more

iQ Dispute Inbox Best Practices

Best practices for using the Dispute Inbox of the US eCom iQ to help monitor and manage your chargeback cases.

Learn more

iQ Reporting and Analytics User Guide

A comprehensive guide to using the US eCom iQ interface, including details about navigation, reports, transaction searches, transaction details, and chargeback Inbox.

Learn more

NACHA Requirements

NACHA requirements for the US eCom Direct Debit payment method.

Learn more

PayFac Dynamic Payout FAQs

Dynamic Payout funding model frequently asked questions.

Learn more

PayFac Dynamic Payout Info

A guide for payment facilitators to use our Dynamic Payout funding model.

Learn more

PayFac Dynamic Payout Same Day Funding FAQs

Frequently asked questions on same day funding transaction types available in the Dynamic Payout funding model.

Learn more

PayFac Portal User Guide

Detailed instructions on the use of the PayFac Portal, used to provision sub-merchants to the US eCom platform.

Learn more

PINless Debit Adjustment Dispute Process

Dispute process guide for merchants using Prime Routing for PINless debit card transactions.

Learn more

Requirements for Open Access

Requirements for Open Access (aka Transact) to get credentials and submit online transactions to the US eCom platform.

Learn more

Scheduled Secure Reports Reference Guide

Guide to provide report structure and field level definitions for all reports available via the eCom SSR tool.

Learn more

Sub-Merchant Onboarding FAQs

Frequently asked questions for onboarding sub-merchant to the US eCom platform.

Learn more

ADVANCING THE WAY THE WORLD

PAYS, BANKS AND INVESTS

Let's start a conversation

Let's work together to reach your goals. Contact us at the links below and a representative will be in touch.

EMAIL US

getinfo@fisglobal.com

CALL US

+1 877.776.3706

HEADQUARTERS

Jacksonville, Florida United States

STAY CONNECTED

Get intouch

We are hear to help you and your business. Contact us using the button below.

Learn more

©2020 FIS. Advancing the way the world pays, banks and invests™