Partner and Merchant Contact ResourcesWhen you or your customers need help - we are ready to provide a great experience
Partner Assist and Merchant Assist
Have a question about the referrals process or have a customer with an urgent issue? We'll get you the one-call support you need.
Have questions regarding your financial institution?
Contact Partner Assist at 866.632.7774 or via email at firstname.lastname@example.org Available Monday - Friday 8AM – 9PM EST
You should contact Partner Assist for:
- Billing/Statement Inquiries
- Merchant account maintenance
- Update ACH debit/deposit information
- Add/Remove equipment, products, and services
- General questions concerning equipment, products or services
- Your own cash advance account inquiries
You should contact your Partnership Manager with questions regarding:
- Residual Payments
- Marketing Materials
- Web to Lead Form
- Referral Reporting
Where should you direct your merchants for support?
Worldpay's customer service team can assist merchants with questions about their products and services, equipment, and general processing support.
- Existing merchants should contact Merchant Assist at 855.584.7550