Banking Leader

Podcast: PACE 2019: Stop Talking Digital – Start Talking Experience

November 07, 2019

Are you talking the digital talk? Now you need to walk the user-experience walk.

New research from FIS shows that banks need to leverage their technology investments to deliver better experiences to small-to-midsize businesses (SMBs).

In this informative podcast, FIS senior vice president Steve Kane and banking consultant Gail Angel analyze the FIS 2019 Performance Against Customer Expectations (PACE) U.S. SMB Report. The podcast reveals:

  • How mobile app use has changed in the past year
  • How SMBs rated fintech apps compared to their banks’ apps
  • Which technologies can address SMBs’ key pain points

The PACE findings, FIS’ annual signature research study, surveyed approximately 600 SMBs in the U.S. to identify changing banking habits and preferences. To learn more, visit

Tags: Banking, SMB Banking, PACE