Soccer Team Gets Its Payment Kicks After Changing Providers
Cork City FC Realizes Immediate Value Working with Worldpay from FIS
As one of nine member organizations in the League of Ireland’s First Division, the Cork City Football Club (FC) was one of the first professional clubs in Ireland and the first in Cork.
Founded in 1984, the team plays its home matches on the grounds of the approximately 7,500-capacity Turners Cross, the only stadium in the league that is seated and covered on all four sides.
Throughout its history, Cork City FC has experienced varied success, and the club enjoys a dedicated local, national and even international fan base.
New payments provider sought
According to Éanna Buckley, chief operating officer for Cork City FC, his organization decided to move from their previous payments provider and made the change to Worldpay from FIS®.
Éanna identified the main problem areas Cork City FC faced with their former provider as the speed of the physical terminals – especially on match days – plus lack of support and clarity regarding billing.
“During our initial meetings with Worldpay, they took the time to understand our business and really listened to our very specific needs, which impressed the board immediately,” said Éanna. “There was no rushed sales process. Professionalism and guidance were key to us, and Worldpay provided both in great abundance.”
Worldpay delivers immediate value
Éanna observed that after making the switch to Worldpay, the transformation to his organization’s business and impact on the workforce were immediate.
“Worldpay provided the right solution for us, the terminals arrived on schedule, they were installed by an engineer and our staff trained on their use. It could not have gone better,” he stated. “The feedback from everyone – including fans – has been extremely positive.
“Additionally, billing is now clear, transparent and easy for our accounting team to work with,” he said. “Plus, the ongoing support from Worldpay and our sales director has been truly refreshing.”
In closing, Éanna enthused, “We have never seen a more professional approach from a payments provider. Worldpay has been diligent and collaborative from start to finish. We simply can’t make a strong enough recommendation of Worldpay as a payments solution provider.”
At a Glance
OBJECTIVEClear and transparent billing, faster transaction processing and overall payments guidance were all key objectives.
RESULTSWith Worldpay as Cork City FC’s consultative payments partner, the organization’s COO happily points out transactions happen a lot faster and smoother than previously, which has enabled them to process even more business on match days – resulting in a dramatic increase in overall card transactions.
After making the switch to Worldpay, the transformation to Cork City FC’s business and the effect on its staff were immediate.
During our initial meetings with Worldpay, they took the time to understand our business and really listened to our very specific needs.”
We have never seen a more professional approach from a payments provider. Worldpay has been diligent and collaborative from start to finish.”
We simply can’t make a strong enough recommendation of Worldpay.”
Due to the success Cork City FC has already achieved by working with Worldpay from FIS to date, the two organizations are in discussions to expand its relationship into other aspects of the club’s business, such as retail, fundraising and ticket sales.