Contact Us
Optimize your Merchant Solutions program
Contact Information by Vertical
Healthcare Support:
+1 888.602.0390 | healthcaresupport@fisglobal.com
Hospitality Support:
+1 888.602.0391 | hospitalitysupport@fisglobal.com
B2B Support:
+1 888.602.0393 | b2bsupport@fisglobal.com
Personal Services Support:
+1 888.602.0395 | personalservicessupport@fisglobal.com
Retail Support
+1 888.602.0401 | retailsupport@fisglobal.com
NCR Support
+1 888.602.0397 | ncrsupport@fisglobal.com
Agent Support
+1 888.602.0403 | agentsupport2@fisglobal.com
Frequently Asked Questions
How do I know who to call?
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Contact your Channel Representative, who can assist you with routing your requests to the appropriate team.
How do I view my residuals/commissions?
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Please refer to your user guide. For assistance with navigating the portal, please call +1 800.846.4472, ext. 1820.
How do I submit a lead/prospect?
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There are multiple ways to submit a lead to Worldpay. You can email or call your assigned Partnership Manager or Sales Executive or submit your lead via Launchpad.
When are residuals paid?
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Residuals are typically paid on the 25th of each month.
How do I check the status of my merchant in the enrollment process?
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Please refer to your User Guide. You have the ability to look at your active, enrolled not processing, and stalled merchants.
How do I get a VAR/setup sheet for merchants?
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We will email you a setup sheet upon enrollment. You can access the setup sheet by logging into the portal.