FIS Modern Banking Platform
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Providing good service is important to us. If we don’t get it right for you, please tell us soon so we can put it right and make improvements.
Worldpay Customer Complaints Department
If you are a UK Corporate customer please contact your Relationship Manager or dedicated Corporate Support team by your usual method.
When we receive your complaint we will contact you to let you know:
If your complaint is particularly complex, it may take longer for us to reach an agreement with you. Once your complaint has been investigated, we will issue a final response. If we haven’t done this within 15 days, we will write to you to explain why, and indicate when you can expect a final response.
If you receive services from one of Worldpay's UK services providing companies, you may be able to ask the UK Financial Ombudsman Service to review your complaint. Eligibility criteria apply as outlined below and you also need to escalate your complaint to the FOS within six months of our final response.
Worldpay's UK services providing companies are subject to the Financial Ombudsman Service. This free, independent and impartial service helps sort out complaints that financial businesses and their customers haven't been able to resolve themselves.
You may be eligible if your business has an annual turnover of less than six million Euros and fewer than fifty employees.
There are some complaints that the Financial Ombudsman Service can't look into. You can contact them directly to find out more using the contact details below:
For a copy of our leaflet about the Financial Ombudsman Service, call us on 03457 616263.
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