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April 16, 2019
JACKSONVILLE, Fla., April 16, 2019 –New research released today from FIS™ (NYSE: FIS), a global leader in financial services technology, found that digital-only banks have overtaken traditional banks in consumer satisfaction in the United States.
The 2019 FIS Performance Against Customer Expectations (PACE) study, which surveyed 1,749 consumers in the United States, found that direct-to-consumer banks – typically digital-only banks – had the highest consumer satisfaction of any category, overtaking credit unions, the leader from the 2018 study. Digital banks also had the lowest rate of respondents leaving their bank.
Other key U.S. findings from this year’s FIS PACE report:
“The battleground for winning and keeping today’s banking consumers is in the front lines of customer experience,” said Bruce Lowthers, co-chief operating officer, FIS. “While security and trustworthiness continue to be critical attributes, more consumers are choosing their banking providers on the basis of a convenient, frictionless digital experience. For banks and credit unions of all sizes, these survey results reinforce the importance of modernizing every touch point of their customer journeys.”
More details and other country-specific findings of the 2019 PACE study can be found and downloaded at www.fisglobal.com/pace.
FIS is a global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk and compliance, and outsourcing solutions. Through the depth and breadth of our solutions portfolio, global capabilities and domain expertise, FIS serves more than 20,000 clients in over 130 countries. Headquartered in Jacksonville, Fla., FIS employs more than 47,000 people worldwide and holds leadership positions in payment processing, financial software and banking solutions. Providing software, services and outsourcing of the technology that empowers the financial world, FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. For more information about FIS, visit www.fisglobal.com.
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Kim Snider, 904.438.6278 Senior Vice President FIS Global Marketing and Communications email@example.com
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