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HK Express were looking for a payment partner that offered a wide choice of transaction currencies to attract their target market. They needed a provider with vast experience in the airline sector and specific connections with their existing partners - Worldpay was the ideal choice.
Since 2014, Worldpay has taken an active role in helping HK Express to improve the online payment experience it offers customers. Worldpay has supported HK Express’ plans to enter new markets by providing the right transaction currencies in key destinations.
With the help of Worldpay’s Singapore-based team and their London headquaters, HK Express has seen its transaction acceptance rates improve dramatically by 39% - this is just the beginning of what is to come.
HK Express is Hong Kong’s first and only low-cost carrier (LCC). Focusing on low fares and on-time reliability, HK Express has brought true competition to the Hong Kong market and surrounding region. With it’s first flight on October 27th 2013, HK Express has added many new destinations to its route portfolio. At present, HK Express flies to destinations around Asia including top cities in Japan, Korea, Thailand, Taiwan, China, Cambodia and Vietnam.
The partnership between HK Express and Worldpay is a great example of how our deep airline payments expertise and strong support model can be leveraged to help expand a carrier’s customer centric business model online.Phil Pomford VP of Relationship Management APAC, Worldpay
Worldpay provides outstanding care and support to help HK Express acquire in a number of currencies smoothly. Worldpay helped us to offer our customers a world-class payment experience as part of the online booking process.Simon Gu General Manager, Finance & Legal, HK Express
HK Express has achieved significant year-on-year growth in terms of passenger numbers. We are proud to be a part of their success and growth.Judith Loh Relationship Manager, Worldpay
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