2019 Readiness Report

Ready. Set. Grow.

The operational performance gap between the Readiness Leaders and the rest is closing – so why are they still growing faster?

6x
Leaders implementing AI
38%
Of Leaders prioritizing customer experience
2.2x
Difference in revenue growth
Tech confidence is growing, especially for Readiness Leaders
48%
Of Readiness Leaders have migrated applications to public cloud
26%
Of Readiness Leaders are live with AI-driven solutions
85%
Of Leaders are confident they can customize services
+
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Leaders’ innovation models are more defined – and open
42%
Of Leaders are collaborating with third parties to accelerate innovation
40%
Of Readiness Leaders have implemented open APIs
44%
Of Leaders are prioritizing cross-functional innovation
+
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Emerging tech and risk excellence support Leaders’ growth
84%
Of Leaders centralized their data
80%
Of Leaders are confident in their cyber-risk capabilities
31%
Of Leaders developing AI are targeting the client experience
+
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Leaders stand apart on organizational structure and talent
48%
Of Leaders will prioritize upskilling staff in digital talent strategy
72%
Of Leaders are handing over functions to tech vendors
48%
Of Leaders are focused on strengthening cyber security skills
+
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