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Insurers accelerate innovation in battle for customers

27%
Say legacy IT remains a top barrier to innovation
28%
Of insurance Readiness Leaders investing in AI focus on enhancing customer experience
45%
Of insurance Leaders are implementing or have already deployed open APIs

As the battle for the customer grows more intense, Readiness Leaders are using cloud and third-party collaboration to accelerate innovation – and deploying new tools to elevate the customer experience.

Insurance Readiness Leaders are primed to add new value for clients and win the customer battle thanks to more advanced data, risk and emerging tech capabilities.

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69
Embracing cloud

A new data infrastructure

Seven in 10 insurance Readiness Leaders are migrating one or more mission-critical applications to the public cloud, laying foundations for the innovation model of the future.

76
Delivering timely risk data

Equipping the risk function

Three-quarters of insurance Readiness Leaders are providing the risk management team with relevant data from across the organization without a time lag, enabling more accurate decision-making.

44
AI in claims processing

Boosting efficiency and the customer experience

Nearly half of insurance Readiness Leaders that are developing AI solutions are exploring claims processing solutions, an area where the technology could generate new efficiencies while also improving the claims experience for customers.

Watch Ben’s Story
Learn how Ben, chief claims officer at a property and casualty insurance firm, can more quickly identify fraudulent claims to increase both customer satisfaction and profitability.
Learn how Ben, chief claims officer at a property and casualty insurance firm, can more quickly identify fraudulent claims to increase both customer satisfaction and profitability.

Insurers need a new platform for growth that transforms data management and accelerates innovation. Discover how the Leaders are getting ahead.

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