Headquartered in France, Ingenico provides secure and innovative payment technologies to businesses across more than 100 countries. With a focus on enabling seamless and reliable transactions, Ingenico supports a wide range of industries and helps businesses adapt to the rapidly evolving global payments landscape.

Ingenico, a global leader in payment terminal solutions, sought to modernize and secure its operations. Given complex, decentralized payment processes across entities and banking partners, Ingenico needed a centralized, secure platform to streamline approvals and manage cash more effectively. Through the FIS® Payment Hub solution on Amazon Web Services (AWS), Ingenico gained a cloud-native platform that unifies controls and seamlessly integrates with its existing ERP – enabling faster payment approvals, reduced administrative burden and enhanced fraud protection across operations.

Banking on a better way to pay

As part of its treasury operations managed through FIS, Ingenico worked across more than 15 business entities and with 20 banking partners worldwide. Processes were fragmented and overly reliant on manual workflows. Payment approvals required logging in to multiple banking portals, each with its own interface and security protocols. That meant delays and increased administrative burden, not to mention potential security risks.

“Without a centralized solution,” said Luc Vong, Cash Management and Treasury IT Manager at Ingenico, “we had no clear view of our transactions. Managing payments across different tools made it difficult to prevent fraud and control cash positions.”

At the same time, the company faced a rapidly shifting payments landscape. QR code payments and mobile-first transactions were on the rise, reducing reliance on traditional card-based payment terminals.

Competitor innovation was also lowering costs, which put pressure on Ingenico to modernize its internal operations and stay ahead of the curve. Ingenico needed a centralized, secure solution that would provide full visibility across all banking partners and entities, simplify payment approvals and strengthen fraud prevention – all while supporting the company’s long-term growth and operational efficiency.

Unifying payments with Payment Hub on AWS

To streamline treasury operations and improve payment security, Ingenico partnered with FIS to implement Payment Hub on AWS. The solution introduced a modern, cloud-native architecture built on Kubernetes using Amazon Elastic Kubernetes Service (Amazon EKS) for container orchestration. By deploying Payment Hub across multiple AWS Availability Zones, Ingenico helped support high availability, fault tolerance and business continuity. The solution also integrated seamlessly with Ingenico’s ERP system, creating a centralized connection for payment approvals and real-time cash management.

FIS Payment Hub uses several AWS managed services for secure performance and scalability. Amazon Aurora with PostgreSQL provides a high-performance, highly available database layer, while Amazon Simple Storage Service (Amazon S3) supports secure object storage for payment records and reporting. To improve system responsiveness, the solution uses Amazon ElastiCache for Redis as a caching layer and Amazon Managed Streaming for Apache Kafka (Amazon MSK) handles event-driven communication between services. Advanced security features, including Virtual Private Cloud (VPC) isolation, load balancing and AWS Backup, enable data integrity and disaster recovery readiness.

AWS services used:

• Amazon EKS
• Amazon Aurora with PostgreSQL
• Amazon S3
• Amazon MSK

Benefits and metrics:

• Centralized visibility across 100% of transactions
• Faster payment approvals with reduced manual effort
• Strengthened fraud prevention across global operations
  
  

Centralized control meets secure payment improvements

With this fully integrated solution, Ingenico gained centralized visibility across all banking relationships, streamlined payment approvals and strengthened fraud prevention efforts. The company successfully modernized its treasury operations, improving security and control across its global financial activities. Now, Ingenico manages payment approvals through a single platform, which has reduced the need to navigate multiple banking portals and interfaces.

This new approach not only accelerated payment approval cycles, but also simplified cash management by providing treasury teams with real-time visibility into transactions and bank relationships. This has allowed Ingenico to reduce manual processes, freeing up valuable resources for more strategic financial planning.

By integrating directly with Ingenico’s ERP and centralizing all banking communications through a secure, encrypted connection, the company minimized the risks associated with manual data entry and fragmented approval processes.

Ingenico plans to continue expanding the deployment of Payment Hub to additional entities and banking partners. The company expects even greater efficiency gains as the solution is rolled out more broadly. With a modern, cloud-based platform built for scalability and security, Ingenico is well positioned to support future growth and navigate the evolving global payments landscape.