The client

Guided by technology and a consumer-first philosophy

Washington, D.C.’s oldest bank, National Capital Bank (NCB), serves generations of families and businesses across five metro locations. With deep roots in the nation’s capital and longevity as a financial institution, it’s a trusted full-service community bank.

NCB prioritizes customers and embraces technology to stay competitive. Offering financial products and services that make banking easier, better, faster and safer for consumer and business clients is central to the bank’s strategy.

Founded in 1889, National Capital Bank has:


locations in the greater Washington, D.C. area


in total assets


future asset goal

The challenge

Driving growth and improving the customer experience

With a goal of reaching US$1 billion in total assets, NCB knew it had to modernize its core banking platform to support its growth plans.

In addition to introducing new products and services for its consumer and business clients, the bank wanted to streamline document management to make the loan process faster and more efficient.

National Capital Bank selects FIS HORIZON core platform, FIS Content Management (FCM) and FIS FCM Collaboration Hub to:

Modernize and enable asset growth

Differentiate and improve NCB’s competitive position with new banking capabilities that drive growth.

Improve the client experience

Offer omnichannel banking products and services that streamline financial transactions for consumer and business clients.

Increase productivity

Ease the lending process and accelerate time to closing by improving document management throughout the loan cycle.

Prepare for the future

Implement automation and technology to benefit all areas of the bank, including retail, treasury management and vendor management.

The results

Successful conversion sparks multifaceted growth

NCB modernized its offerings by implementing advanced e-banking and treasury management features, new payment options, better sales and relationship management, and broader management information system reporting options.

Through the FCM Collaboration Hub, the bank reduced time spent on document management, freeing up hundreds of hours a month for staff to focus on more value-added tasks.


in asset growth from June 2019-August 2020


of manual processes eliminated

The move to the FIS HORIZON core opens the door to implementing a wealth of new products and services, including advanced e-banking and treasury management features, new payment options, better sales and relationship management, and broader MIS reporting options.

Richard B. Anderson, Jr.President and Chief Executive Officer of National Capital Bancorp, Inc.

The impact

Modernizing a venerable
Washington, D.C. bank

Setting new performance and efficiency standards

The FCM Collaboration Hub continues to deliver the efficiencies NCB is looking for, becoming the standard for how the bank conducts business. Since the initial launch on the lending side, the FCM Collaboration Hub has been implemented in HR and facilities and is being rolled out to retail operations, treasury management and vendor management.

Solutions implemented:

FCM Collaboration Hub

The FCM Collaboration Hub is easy to use and saves time in the file creation for a new deal and has reduced the time needed to index a new loan from hours to minutes.

Alex Parrish AVP and Loan Administration Officer, National Capital Bank of Washington, D.C.

We’re using FCM Collaboration Hub for loan operations, HR and facilities, and we’re in the process of bringing it out to the retail, branch and treasury management teams. Beyond that, it’s probably going to be vendor management and collections. As the organization continues to grow, the platform will spread throughout and become the standard of how we’re doing things.

Paul Yeloushan EV and Chief Innovation Officer, National Capital Bank of Washington, D.C.

The FCM Collaboration Hub is crucial for us. The efficiencies have freed up hundreds of hours for us per month. We’re looking into how else this could make our lives easier, better, faster and safer.

Jimmy Olevson President and CEO, National Capital Bank of Washington, D.C.

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