História do cliente
BANK REFERRAL LEADS TO BETTER MERCHANT SERVICES FOR HOTELIER
Ireland’s Mount Errigal Hotel Switches to Worldpay to Make Room for Payments Improvements
The Mount Errigal Hotel is located on the outskirts of vibrant Letterkenny, the largest and most populous town in County Donegal, Ireland. It offers the perfect starting point to tour Donegal and its beaches along with the beautiful The Wild Atlantic Way coastline driving route.
Founded in 1968, the McEniff family took ownership of the Mount Errigal in 1985, and it has been family-run ever since. In addition to enjoying a large, worldwide tourism customer base, the Mount Errigal Hotel’s exceptional conference facilities caters to its many corporate guests with weddings also comprising a large part of the venture’s business.
Banking partner referral pays dividends for all
During a meeting with his local manager at Permanent TSB, Ireland’s leading personal and small business bank, Enda O’Donell, general manager of the Mount Errigal Hotel, discussed his merchant services requirements with the banker who suggested Worldpay from FIS® as a better alternative to his existing provider.
“From the moment we initially met with our primary Worldpay contact, he took the time to understand our business, its needs and potential growth,” Enda says. “The transparency and professionalism exhibited by Worldpay immediately attracted us to them. The fact that Worldpay is partnered with our bank is also a massive advantage for us.”
The primary business challenges previously faced by Enda and his team were the slowness of the physical payment terminals, a lack of service, being unable to comprehend their invoices and not having a day-to-day contact to turn to with questions or for advice – all of which were resolved by the change to Worldpay.
Immediate benefits realized
“The transformation to our business using Worldpay was immediate,” Enda explains. “The right solution was provided, much faster terminals were installed by an engineer, our staff were trained on their use and the feedback from everyone has been nothing but spectacular.”
“Billing is now easy to understand,” he continues, “and the Worldpay Dashboard is simple to navigate – giving us a very clear picture on how our business is performing. Additionally, the daily updates we received throughout the transition process and the ongoing support we get from Worldpay have been refreshing.”
No reservations about Worldpay
Since becoming a Worldpay customer, Enda says that transactions are speedier and smoother than with his previous provider, which has enabled the hotel staff to work faster and more confidently – resulting in a dramatic increase in card transactions.
“Due to the success of our initial card-present partnership with Worldpay, we have now switched our virtual terminal and ecommerce business to them as well, plus we plan to expand the relationship into other areas of our business.”
In summarizing his relationship with both Worldpay and Permanent TSB Enda asserts, “I’ve never seen a more professional approach from a payments provider. Every challenge we have faced, Worldpay has supported us all the way. We feel that Worldpay and Permanent TSB have worked very well together to help bolster our business.”
At a Glance
OBJECTIVESwitch to a new payments partner that provides sound advice, good products, total transparency and superior support.
RESULTSOutstanding service and guidance, straightforward billing and faster terminals/transactions.
With the easy to navigate Worldpay Dashboard, Mount Errigal Hotel personnel get a very clear and real-time picture regarding how the business is performing.
The transparency and professionalism exhibited by Worldpay immediately attracted us to them.”
The transformation to our business using Worldpay was immediate.”
Every challenge we have faced, Worldpay has supported us all the way.”