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Shopper FAQs
- How do I cancel my agreement and stop recurring payments being debited from my card?
- What is a recurring payment (FuturePay) agreement?
- How do I change my card details?
- I've received a card failure email - what do I do?
- How do I change my email address and/or other contact details?
- Can I change my card details over the phone?
- I'm behind with my FuturePay payments - what do I do?
- What is my agreement ID and where can I find it?
- My card is about to expire but I can't enter new card details
- Can I change the date my FuturePay payments are made?
- What if I cancel the wrong FuturePay agreement?
- I have no money in my account - can I delay payment?
- How do I log in to the Shopper Management System?
- I've cancelled my agreement but my details are still on the system - why?
- I am unable to reset my password because my email address has changed - what should I do?
- Why are my old card details still displayed on the system?
- I've forgotten my username and/or password...
- How do I change my username and password?
- How do I renew my subscription with FuturePay?
- How do I check all the payments I have made for my agreement?
- How do I cancel my order and get a refund?