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Support Guides

APM Guide

An overview of each Alternative Payment Method offered by Worldpay - use it to learn about each APM's features and view shopper journeys.

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Dispute Resolution Centre Guide

A user guide for the Worldpay Dispute Resolution Centre – use it to manage and defend chargebacks and disputed transactions.

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Dynamic 3D Secure Guide

Use this guide to understand the options available with Dynamic 3D Secure and to specify criteria for Dynamic 3D Secure rules.

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Mail and Telephone Order Payment Service (Hosted Call Centre)

Describes the Mail and Telephone Order payment service (Hosted Call Centre), which enables a merchant's call centre to connect the Worldpay payment service without going through a system integration.

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Merchant Interface Guide

Describes how to use the Merchant Interface application, the management and reporting tool for Worldpay's payment service.

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Merchant Operating Instructions

A guide to accepting card payments efficiently and smoothly – use it to ensure you receive prompt payments to your bank account and protect your business by minimising the risk of fraudulent activity and threats.

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Refunding Alternative Payments Guide

Explains how to refund payments that were made by using alternative payment methods.

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Stored Credentials Overview

An overview of Merchant Initiated Transactions (MITs) and Customer Initiated Transactions (CITs), example shopper journeys and useful support information on submitting, amending or cancelling stored credential transactions.

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Worldpay Developers

Takes you to our developer website.

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U.S. Online Payments

Chargeback Process Guide

A high level overview of the chargeback process on the US eCom platform for each card type.

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Direct Debit FAQs

US eCom Direct Debit frequently asked questions.

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Dynamic Payout Daily Operations Guide

Detailed information about day-to-day monitoring and management of the Dynamic Payout funding model.

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iQ Dispute Inbox Best Practices

Best practices for using the Dispute Inbox of the US eCom iQ to help monitor and manage your chargeback cases.

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iQ Reporting and Analytics User Guide

A comprehensive guide to using the US eCom iQ interface, including details about navigation, reports, transaction searches, transaction details, and chargeback Inbox.

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NACHA Requirements

NACHA requirements for the US eCom Direct Debit payment method.

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PayFac Dynamic Payout FAQs

Dynamic Payout funding model frequently asked questions.

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PayFac Dynamic Payout Info

A guide for payment facilitators to use our Dynamic Payout funding model.

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PayFac Dynamic Payout Same Day Funding FAQs

Frequently asked questions on same day funding transaction types available in the Dynamic Payout funding model.

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PayFac Portal User Guide

Detailed instructions on the use of the PayFac Portal, used to provision sub-merchants to the US eCom platform.

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PINless Debit Adjustment Dispute Process

Dispute process guide for merchants using Prime Routing for PINless debit card transactions.

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Requirements for Open Access

Requirements for Open Access (aka Transact) to get credentials and submit online transactions to the US eCom platform.

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Scheduled Secure Reports Reference Guide

Guide to provide report structure and field level definitions for all reports available via the eCom SSR tool.

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Sub-Merchant Onboarding FAQs

Frequently asked questions for onboarding sub-merchant to the US eCom platform.

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