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COVID-19 Is Rapidly Reshaping Consumer Banking and Payments Behaviors

FIS conducts 2020 PACE Research that shows the impact of COVID-19 and the acceleration of digital banking for consumers.

"The impact of COVID-19 has rapidly accelerated trends that we have been seeing for years in terms of banking and digital payments. Once consumers begin using convenient new digital services, few tend to go back to their old habits, so we expect this to be the new normal going forward. We are now further along on our path towards becoming a cashless society in the U.S., and perhaps looking at the end of the paper check altogether. Now is the time for banks and merchants to be reassessing customer experiences."

Mladen Vladic
General Manager, Loyalty, FIS

FIS will be hosting a webinar to share further insights on the survey findings on June 24th at 2PM EST. Please register here for the session.


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We have received reports of businesses being contacted by callers claiming to be representatives of a merchant services provider. These callers are telling merchants that their current provider is shutting down due to the COVID-19 situation. They proceed to tell the merchant they need to switch processors to continue accepting electronic payments.

If your business is targeted, please know that this is part of a scam and not legitimate. Worldpay will continue to be your trusted partner and support your payment processing needs.