Branch Channel

Transform Every Customer Interaction into a Relationship-building Opportunity

As bank products and services become more commoditized, human interaction and an improved customer experience is your competitive differentiator. Extend your existing bank system platforms and engage your associates and customers seamlessly with DIGITAL ONE™, a collection of interactive modules built on one, common enterprise architecture using real-time analytics and an open digital API.

  • Provide a seamless user experience across assisted and unassisted channels.
  • Increase customer retention, wallet share and satisfaction.
  • Deploy common business features consistently across multiple channels and devices.

Assisted Channels

Ultimate Flexibility for the Bank Associate

Assisted Channels

The branch experience impacts customer satisfaction, which is driven by frontline associates and the tools that allow them to provide a consistent and personalized customer interaction. Whether meeting customers in the branch, at their business or at a coffee shop, you can leverage a digital experience to more effectively engage in sales and service interactions.

  • DIGITAL ONE™ Banker – Empower bank and call center associates to perform sales, service and account origination on either a tablet or traditional desktop.
  • DIGITAL ONE™ Teller – Enable users to perform transactions, administer and manage cash and vault drawers, perform administrative tasks for managing staff, and report on all teller- and cash-related activities.

Non-assisted Channels

Engage Your Consumers Wherever They Are

Today’s customers are savvy consumers that want to bank according to their lifestyle needs and preferences. Bank customers expect more than a vast array of products and banking options – they want anytime, anywhere banking options coupled with consistent and superior customer service.

  • DIGITAL ONE™ Customer – Give your customer a seamless experience regardless of the origination point. With this highly configurable, consumer-facing application for online and mobile, transactions initiated by the customer can be picked up in the branch right where they left off.
  • DIGITAL ONE™ Kiosk – Enable your customers to perform self-service transactions, shop for products and service, and receive targeted marketing recommendations, all without sacrificing the human experience. This in-lobby terminal solution integrates technology with branch associations, providing the customer with self-service, sales and monetary transaction processing capabilities.
Nonassisted Channels