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Banks face the daunting challenge of meeting customers’ expectations (both from consumers and from businesses) to be always-on, to remain at a distance but always be accessible, to be a trusted long-term advisor, and to be there in the exact moment of need.
Banks that can pull off this great balancing act—with the right mix of technology, products, service, education and outreach—are poised to see outsized growth in the coming decade. Fortunately, with industry-wide digital transformation underway and the arrival of feature parity (and soon open banking), it has never been easier or more cost-effective for banks to rapidly upgrade systems and add capabilities.
Is your business ready for this epic journey?