Digital Banking - Journey - FIS

Miguel & MariaAccount Manager, Financial Analyst

About Miguel & Maria
  • Age: 24 and 25
  • Status: Married
  • Children: No
  • Homeowner: First-Time Homebuyers
  • Job: Account Manager, Financial Analyst
  • Household Income: $115,000
  • Credit Cards: 3

Miguel & MariaAccount Manager, Financial Analyst

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X About Miguel & Maria
  • Age: 24 and 25
  • Status: Married
  • Children: No
  • Homeowner: First-Time Homebuyers
  • Job: Account Manager, Financial Analyst
  • Household Income: $115,000
  • Credit Cards: 3

It’s moving day! Miguel and Maria have recently closed on their first home. Maria asks Miguel to run out to get cash to tip the movers who will be arriving soon. “Pick up lunch,” she yells as Miguel leaves the apartment.

Miguel accidentally leaves his debit card at the restaurant. No big deal – he opens his bank’s mobile app and toggles the card to “off.”

While Maria waits for the movers (and lunch!), she logs into her smart phone using facial recognition to schedule their very first mortgage payment.

Someone attempts a purchase using the debit card Miguel left behind. Miguel receives notification that a transaction was declined. BLOCKED!

Their now-former landlord texts Miguel to remind him that they still owe a carpet-cleaning fee. No biggie - Miguel opens his bank app and uses Zelle® to transfer the money

Funds are getting low. Maria uses their bank's tablet app to open a savings account, which will integrate with their bank's personal financial management tool. Time to start saving for those new cabinets ... and countertops ... and backsplash ...

       
       
       
   
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Cardless Cash
FIS Cardless Cash™ enables customers to make cash withdrawals from mobile-equipped ATMs through the privacy and security of their mobile phone. Learn More >
Core Banking System
Our open banking platform enables banks of any size more choices, flexibility and speed to meet all your business needs. The FIS experience is the core difference. Learn More >
SecurLOCK Equip
SecurLOCK™ Equip allows your cardholders to easily control how, when and where their card is used via your mobile app, and alerts cardholders of potential fraud in real time. Learn More >
Biometric Login + Bill Pay
Users can authenticate and complete transactions with Touch ID or facial recognition Learn More >
Card Control
A feature of SecurLOCK Equip, Card Controls allow users to enable or disable cards, specify regions where cards are accepted, and set spending and merchant transaction limits Learn More >
Push Notifications
A feature of SecurLOCK Equip, push notifications allow customers to set relevant alerts to help monitor spending, and detect and avoid fraudulent card activity. Learn More >
Zelle®
Zelle® lets your customers send and receive money quickly via a secure network, which protects your user accounts and ensures they turn to your institution rather than a third party for P2P payments. Learn More >
MX + Remote Check Deposit
This personal finance tool allows users to aggregate accounts from other financial institutions, create custom budgets and categories, set saving goals, and more. Learn More >
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