Credit and Collections Customer Journey - FIS Global

CarlaCredit and Collections Manager

About Carla
  • Job: Credit and Collections Manager
  • Name of Company: Blue Sky Components
  • Revenue: $5B
  • Employees: 10,800
  • No. of ERP Systems: 9
  • No. of Collectors: 38
Carla’s Challenges:
  • Driving improvements in cash flow within a shared service credit and collections environment
FIS Solutions
  • FIS GETPAID - A full customer-to-cash solution leveraging Artificial Intelligence, Robotic Process Automation, Risk-based collections, Cash Application with intelligent OCR technology, and more to drive reductions in overdue Accounts Receivable, and improvements in free cash flow.

CarlaCredit and Collections Manager

Learn More
X About Carla
  • Job: Credit and Collections Manager
  • Name of Company: Blue Sky Components
  • Revenue: $5B
  • Employees: 10,800
  • No. of ERP Systems: 9
  • No. of Collectors: 38
Carla’s Challenges:
  • Driving improvements in cash flow within a shared service credit and collections environment
FIS Solutions
  • FIS GETPAID - A full customer-to-cash solution leveraging Artificial Intelligence, Robotic Process Automation, Risk-based collections, Cash Application with intelligent OCR technology, and more to drive reductions in overdue Accounts Receivable, and improvements in free cash flow.

Carla actively manages credit and collections in a shared service center environment and leverages robotic process automation to help consolidate data from multiple ERP/Accounting systems. This gives her visibility across the entire credit and collections process.

Carla's credit analysts are alerted to high-risk customers via predictive artificial intelligence (AI), while her collection team focuses on higher-risk accounts for maximum results.

Carla empowers her team to be more efficient by taking full advantage of GETPAID's robotic process automation. Full process automation and workflow eliminate repetitive, transactional tasks.

Carla employs tools within GETPAID to improve collaboration and facilitate payments and timely resolution of customer inquiries.

Carla's customers make payments through the customer portal or directly to preferred payment channels.

Payments are automatically applied to the applicable invoices via intelligent OCR technology.

Carla's deduction management cycle time is reduced with automated identification, routing and reminders.

Carla can view all updates in real-time via executive dashboards.

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GETPAID Dashboards
Carla opens her GETPAID dashboard portal to view her teams' progress against goals. Productivity metrics provide insight into individual and corporate effectiveness. Data from all nine ERP systems is integrated into the GETPAID system and viewed in one place. Learn More >
Artificial Intelligence
Carla leverages GETPAID’s Artificial Intelligence (AI) engine to periodically calculate a predictive risk score for each customer. Internal and external data sources are used to learn customer payment behavior and analyze trends. These predictive scores are updated to reduce credit risk exposure and drive improved collections. Learn More >
Credit Reviews
Carla manages credit reviews through an automated credit workflow driven by GETPAID's AI to help focus her credit analysts on new and existing customers showing high-risk trends. Low-risk, credit-worthy customers have appropriate credit limits assigned automatically. Full credit exposure across all ERP systems is easily monitored within GETPAID. Learn More >
Collection Queues
Carla's team of collectors focus on higher-risk and more strategic accounts thanks to GETPAID's AI engine. Predictive risk scores are periodically calculated to recalibrate collection priorities in the collection queues. Collection queues are updated throughout the day with payments and any disputes that have been identified, preventing unnecessary, time-consuming contact to customers. Learn More >
Robotic Process Automation
Carla is able to manage her team's workload using robotic process automation, freeing her team to focus on strategic and high-risk accounts. Lower risk, proactive notifications are automatically handled by GETPAID. Additionally, GETPAID removes transactional operations throughout the customer-to-cash process using flexible rule-based logic. Learn More >
Sales and Service Portal
Carla collaborates in real time with the sales team to quickly resolve disputes and ensure proper resolution to all customer inquiries through the GETPAID Sales and Service Portal. Learn More >
Customer Portal
Carla improves customer satisfaction and reduces administrative tasks for her collection teams through the use of GETPAID's self-service customer portal. Customer interaction is simplified by providing customers with a portal to retrieve invoice copies and make payments. Learn More >
ACH , Checks, Credit Cards, Wires and Remittance Info
Cash Application with Optical Character Recognition
Carla accelerates the cash application process and improves the accuracy with Intelligent Optical Character Recognition (OCR). OCR reads and digitizes the payment and remittance information automatically, applying payments and reducing manual keying errors. Invoices are cleared in each ERP system through a fully integrated update process. Learn More >
Deduction Management
Carla employs GETPAID's deduction and dispute management solution to automatically identify and code deductions with rule-based thresholds and logic. Nondisputed portions of invoices are automatically segregated to allow them to clear and drive down days sales outstanding. Dollar and percentage thresholds allow for automatic write-offs, while larger deductions are automatically coded and routed to the appropriate dispute owner for resolution. Rejected deductions are automatically routed back to collection queues to close the loop and initiate collection efforts. Learn More >
Real-time Updates
Carla benefits from GETPAID's ability to eliminate unnecessary calls to customers. Collection queues are automatically updated as payments are applied, focusing her teams on calling the right customer at the right time. AI reprioritizes collection efforts to ensure maximum results. Learn More >
GETPAID Dashboards
Carla reviews her team's achievements at the end of the day with a simple glance at her dashboards. She sees they are on track to beat their monthly targets and begins to think about stretch targets for next month. Learn More >
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