Where mobile digital card experiences are headed next
The forces shaping digital card services are shifting, and the institutions keeping pace are pulling ahead. Watch Carl Thibodeau, VP, Credit Card & Digital Payments Solutions at FIS®, across six conversations covering generational expectations, mobile innovation, transparency, agentic AI, subscription management and how to measure success.
Six videos. One expert. Your full picture.
Carl Thibodeau covers the trends and capabilities issuers need to understand to design, deliver and differentiate digital card experiences that keep cardholders engaged.
- The next generation of cardholders is already here Gen Z and Gen Alpha are actively shaping how issuers approach mobile card strategy. Explore what their expectations mean for your institution and where the experience gaps are most likely to surface.
- Innovation and transparency that keeps cardholders engaged Real-time controls, instant digital issuance and account visibility features can strengthen cardholder trust and reduce disputes. Find out the capabilities that separate competitive card programs from the rest.
- AI, agentic commerce and subscription management Agentic AI is changing how transactions are initiated, and unmanaged subscriptions are fueling cardholder frustration. Examine what both trends mean for issuer governance, controls and the overall card experience.
- What success looks like for digital card programs Activation rates alone don't define a high-performing card program. Discover the engagement, retention and portfolio metrics that distinguish institutions delivering standout digital card experiences.
ESC