Streamlining global credit and collections operations

Datasite unlocks optimized operations with FIS GETPAID

At a glance

FIS products

FIS GETPAID

Objective

Standardize global collections process, improve workflow efficiency and gain greater visibility into customer accounts.

Results

Streamlined collections, improved workflow and reduced overdue accounts by 3 percentage points.

Impact

With GETPAID, Datasite has:

  • Standardized global collections processes
  • Empowered collectors to more easily manage high account volumes
  • Enabled faster access to reports for risk evaluation
  • Enhanced customer communications regarding collections
  • Improved management and resolution of customer disputes

Datasite is an AI and data company for mergers and acquisitions (M&A), differentiating itself with a single platform to source deals, manage pipelines, streamline diligence and connect with other dealmakers. The company’s clients span investment banking, private equity, legal, corporate development and boards of directors. With headquarters in Minneapolis and locations on five continents, Datasite serves users from over 180 countries.

Since its founding in 1969 as Merrill Corporation, the company has evolved from offering financial printing and communications services to focus solely on its M&A SaaS solution. Renamed Datasite in 2020, the company continues to evolve to provide innovative tools for dealmakers to utilize AI and data to drive faster, smarter outcomes.

Why Datasite needed credit and collections automation

When Datasite began seeking a collections solution in 2012, it faced significant challenges in its global practices. Teams struggled with workflow inefficiencies and lacked comprehensive visibility into customer accounts. Building a business case for IT resources and securing budget approval presented additional obstacles.

“Prior to implementing GETPAID, we were behind 750 accounts per month. After implementation, collectors are able to zero their accounts weekly.”
Karrie Lynch Director of Credit & Collections, Datasite

Improving accounts receivable visibility with automated workflows

Datasite selected FIS® GETPAID after consulting references who highlighted the product's user-friendly interface designed specifically for credit and collections. Knowledgeable professional service teams, a dedicated account manager and access to product upgrades and new features were key factors in Datasite's decision to choose GETPAID.

“GETPAID allows me to drill down into each customer account when reviewing for monthly reserves. Our collectors now handle large volumes of accounts with ease.”
Karrie Lynch Director of Credit & Collections, Datasite
“Both sales and customers like the outstanding tables in our collections reminders. The flexibility in templates allow our collectors to personalize emails for customer relationships.”
Karrie Lynch Director of Credit & Collections, Datasite

Pairing technology with expertise has been transformative for Datasite's collections operations. FIS supported the business case by providing cost estimates and delivering the project on time. Additionally, during Datasite's ERP transition, the FIS professional services team assisted with remapping fields and customer numbers to ensure continuous operations.

“We had the project manager onsite to work through the implementation and brought them back onsite for go-live training,” explained Karrie Lynch, Director of Credit & Collections at Datasite. “This was a huge win in terms of support.”

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