A bank’s remarkable growth and innovation journey

Newburyport Bank Partners With FIS to Optimize Operations and Boost Growth

June 13, 2024

At a glance


Modernize core banking systems, optimize back-office operations and provide a wider array of consumer and commercial services.

FIS Solutions



223% growth in commercial lending infrastructure for post-merger growth.


The collaboration with FIS, along with the HORIZON core platform, has transformed Newburyport Bank, resulting in substantial growth, improved customer services, streamlined operations and empowered staff.

Newburyport Bank was founded in 1854 and has flourished to become the premier full-service community bank of Massachusetts and the greater seacoast region. Since joining the bank, CEO Lloyd Hamm has seen Newburyport Bank experience terrific growth on the backs of service and technological transformations.

Over the last five years, Newburyport Bank has doubled in size, initiated a strategic partnership with Pentucket Bank to raise assets to nearly $3 billion and emerged more resilient from the COVID-19 pandemic.

To make these achievements possible, Newburyport Bank needed innovative systems. Lloyd says after evaluating four different platforms, the bank decided easily and unanimously to implement the FIS® HORIZON core banking platform.

An implementation challenge like none other

Installing and implementing new systems across an entire organization with multiple locations like Newburyport Bank is already a large undertaking. Now, do it in the middle of a global pandemic, and it may seem like too daunting of a project. Everything was done remotely, and implementation was a success. This project solidified Lloyd’s belief in the FIS partnership.

Innovative technology and a powerful partnership

Lloyd views the technological partnership with FIS and the HORIZON core platform as fundamental to Newburyport Bank’s success.

The bank now offers customers the full suite of community banking products, including consumer lending, checking and savings accounts, CDs and mortgages.

Its lending business also experienced a major evolution after implementing HORIZON. Before, its lending was 30% commercial and 70% consumer, and those numbers have since flipped. Along with that transition, commercial lending has grown from $300 million to almost $1 billion.

The bank’s back-office operations and staff have also greatly benefited from HORIZON. Because the staff is more skilled and proficient and has innovative tools at its fingertips, Newburyport Bank has been able to double in size without increasing its headcount.

Empowering success together

Lloyd believes Newburyport Bank and FIS see each other as partners, and when you get to that point, you can achieve great things for your company. He reminds his employees that they’re partners and need to be treated as such. He knows FIS treats them the same way.

Growth in commercial lending

Improved customer service

Post-merger growth infrastructure

“You can always find something the system does or doesn’t do better, but having a partner who listens and works with you to make you both successful, that’s why we chose FIS.”
– Lloyd Hamm, CEO, Newburyport Bank
“We have found that commercial has been a real source of growth for us, which we couldn’t have accomplished if we had not gone to HORIZON when we did.”
– Lloyd Hamm, CEO, Newburyport Bank
“HORIZON was implemented during the COVID-19 pandemic, and the support we received from FIS was just spectacular. It solidified my belief that the partnership is what makes all of it matter.”
– Lloyd Hamm, CEO, Newburyport Bank
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