A bank’s journey to the digital frontier
Citizens National Bank of Meridian Enhances Efficiency with FIS HORIZON Core Banking SystemMay 15, 2024
At a glance
Objective
Stay ahead in the competitive financial market by adopting leading-edge technology and offering superior digital access.
FIS Solutions
FIS HORIZON Core Banking System
Results
Modernized banking services for efficient, secure and flexible transactions.
Impact
Adopting the HORIZON solution marked a significant leap forward in the bank’s operations and service delivery with the ability to:
- Offer instant debit card services
- Enhance customer satisfaction
- Eliminate lengthy wait times
Citizens National Bank of Meridian is a $1.7 billion organization rooted in Mississippi's economy. The bank recently celebrated its 135th anniversary and reaches a diverse customer base in the rural market. Today, the bank serves 15 communities with its 27 branches.
Navigating through challenges
Understanding the technological demands of its consumer and commercial customers, Citizens National Bank recognized the need for digital access and superior technology. Competing with large regional banks and other financial services, the bank had to stay ahead of the trends.
Enter FIS
Citizens National Bank has a longstanding relationship with FIS®, dating back to the 1980s. Through various mergers and transitions, the bank stayed with FIS because of its commitment to offering leading-edge technology and investing in banks' competitiveness.
Transforming the banking experience
Citizens National Bank opted for the FIS HORIZON Core Banking System because of its innovative technology, modern infrastructure and open API architecture. Overall, the bank saw HORIZON as an opportunity to invest in the future. Post-conversion, FIS' leading-edge technology empowers the bank’s employees to deliver better customer service. For example, the bank can now give new customers an instant debit card, avoiding the delay of postal services and improving the customer experience tremendously. Additionally, by minimizing the need for custom data blending and enabling swift integration with fintech solutions, using open APIs through HORIZON has drastically simplified operations at Citizens National Bank.
"FIS has always been at the forefront of technology and investing to make sure that banks have the technology that make us competitive."
“Being an FIS bank, we knew that they were going to invest in the future and be able to have those open APIs that will be so important for us in the future.”
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