Community banking powered by technology and service excellence
PointBank partners with FIS through the NYCE Payments Network to unlock enhanced debit and credit servicesFIS products
Objective
Strengthen its competitive position as a community bank, improve efficiencies and enhance the customer experience through value-added network, debit and credit services.
Results
Reduced monthly fraud losses, increased interchange revenue and improved customer engagement with efficient self-service tools.
Impact
In partnership with FIS through the NYCE Payments Network, PointBank has:
- Achieved faster fraud resolution and more responsive, local credit support for community customers.
- Improved staff efficiency with fewer manual card support tasks.
- Enhanced card features that strengthen competitive differentiation.
- Optimized network performance to support stronger card program performance.
PointBank is the oldest bank in North Texas, serving Denton County since 1884. An independent, locally owned community bank, PointBank is headquartered in Pilot Point with an operations center in Denton and nine branches throughout the county.
Denton County is a highly competitive market. PointBank wanted to further strengthen its unique position as a customer-first financial institution by enhancing its debit and credit card services.
How did FIS help PointBank reduce fraud and improve card services?
By partnering with FIS®, PointBank was able to implement value-added features such as two-way fraud alert texts and debit card controls. In addition to helping cardholders protect against fraud, these self-service tools created efficiencies for the bank by eliminating tasks that previously required employee involvement. These services have resulted in a significant reduction in the amount of monthly fraud losses for the bank.
FIS also enabled PointBank to bring its credit card service in-house, so the community bank can directly assist customers with inquiries and payments and offer premium metal credit cards – a competitive differentiator.
Why did PointBank choose NYCE for its debit network transition?
It made sense that PointBank would then look to the NYCE® Payments Network, an FIS company, to replace its existing debit network provider. The economics were superior and the implementation simple.
The transition from its existing provider was smooth, thanks to the NYCE team who stood by for troubleshooting and handled all the logistics. Since making the switch to NYCE, the community bank has seen an increase in interchange revenue.
How did value-added card services help PointBank stand out?
By partnering with FIS through the NYCE Payments Network to offer debit cards with additional services, as well as locally serviced credit cards, PointBank combines the latest technology with award-winning customer service to thrive as a community bank.
Offering debit cards with value-added services and locally serviced credit cards helped PointBank strengthen its competitive advantage.
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