Elevating customer experience with data-driven AI

April 16, 2026

About this video

The future of financial services relies on one critical shift: turning raw data into superior customer experiences. JP James, EVP and Group President of the Office of the CFO at FIS®, breaks down how to make this transition. He explains why intelligent data integration and advanced AI are imperative for driving strategic growth.

Speaker

  • JP James, EVP, Group President, Office of the CFO, FIS

Duration

1 minute

In this video, you’ll learn why it’s important to:

  • Unify fragmented data streams to make smarter and more strategic business decisions.
  • Anticipate specific customer needs before they arise to deliver superior financial service experiences.
  • Secure a lasting competitive edge across an increasingly complex and dynamic financial landscape.
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