Winning the wallet – Modern digital card experiences

About this webinar

The card is no longer just a product; it's part of a cardholder's everyday relationship with their financial institution. In this webinar, FIS® explores how digital engagement strategies strengthen top-of-wallet positioning, drive card usage, and deliver differentiated experiences through real-time alerts, self-service controls, subscription management, fraud transparency and AI-driven personalization.

Speakers

• Carl D. Thibodeau, VP of Credit and Digital Payment Solutions Services, FIS
• Teri Robinson, TechTalks™ Host, Energize Marketing

Duration

17 minutes

What you'll learn

• Why digital engagement now drives top-of-wallet habit, account primacy and measurable portfolio growth, not just rewards and rate.
• How visibility, self-service controls and proactive communication build cardholder trust across everyday moments like activation, transactions and card delivery.
• Where AI and personalization can help cardholders make better real-time decisions, from spending insights to subscription management.
• How to modernize the cardholder experience incrementally, targeting high-friction moments instead of large-scale transformation programs.