Enterprise loyalty program software that powers customer engagement and growth
Convenience | Connection | Engagement
Loyalty program software built for financial institutions and merchants
FIS® Loyalty Engagement Solutions delivers enterprise-grade loyalty software to help banks, credit unions, merchants and digital financial institutions strengthen customer relationships and increase lifetime value. The platform helps organizations design and manage loyalty programs that reward everyday behavior, drive repeat usage and deliver measurable results. With flexible rewards, real-time redemption and data-driven engagement, it supports long-term growth across cards, payments and digital channels.
Lower costs, greater cardholder satisfaction
Serving your community and its people matters, but budgets and resources are tight. Our customer loyalty program delivers cost-effective loyalty tools, including merchant-funded offers, a compact redemption catalog and debit card rewards to help smaller teams deliver cash back and points at lower costs.
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Engagement that’s personalized and revenue-driven
No matter the community, your customers expect value, convenience and automated banking. Advanced customer engagement capabilities within our full-service suite help transform your financial institution’s data into personalized engagement opportunities that support revenue growth.
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Precision targeting that delivers personalized value
Delivering digital convenience and meaningful value sets you apart. Specialized customer support and ongoing program evaluation power personalized, data-driven loyalty across your program, from web and redemption catalog personalization to annual performance reviews.
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Customer loyalty through everyday rewards
The demand for cash rewards grows as consumers seek instant, practical benefits on daily spending. FIS technology enables real-time redemption of rewards and discounts by linking loyalty currency to payment cards, helping increase repeated spending and customer retention at participating merchants.
See detailsA customer loyalty platform designed for scalable engagement
Loyalty Engagement Solutions connects transaction data, rewards and personalized offers into a single ecosystem, helping institutions engage customers at the right moment with relevant incentives. This customer loyalty platform supports a wide range of engagement strategies, including targeted merchant offers, personalized promotions and behavior-based rewards, to drive incremental spending and improve customer satisfaction.
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Specs
Loyalty Engagement Solutions
Flexible loyalty software scales to support institutions from community banks to global issuers
Modular deployment options enable teams to start with core capabilities and expand as loyalty strategies mature
Adaptable reward and engagement models deliver card-based rewards, merchant-funded offers and personalized campaigns without a system overhaul
Strategy design
Define loyalty strategies and set earning rules, reward types and program tiers tailored to your products and customer behavior.
Payments integration
Connect loyalty directly to card transactions and digital wallets, enabling real-time earning and redemption experiences.
Customer engagement
Utilize transaction insights to deliver personalized rewards and targeted offers that drive repeat usage and loyalty.
Performance optimization
Monitor program results continuously and refine strategies to increase customer engagement and improve return on investment.
A loyalty management system with real-time control
Built on a configurable loyalty management system, FIS® Loyalty Engagement Solutions offers multiple packages to support different levels of sophistication: Offers only, Turnkey, Personalized and Premium. The system gives organizations control over earning rules, reward tracking and redemption, and program performance while integrating with payments and digital channels for instant, real-time reward experiences across point-of-sale, online and mobile.
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Premium
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Rewards platform with flexible redemption options
Our rewards platform supports a wide range of reward types – points, cash back, gift cards, travel, merchandise and merchant-funded offers – enabling organizations to create programs that resonate with different customer segments. Rewards can be redeemed instantly or through digital channels, delivering experiences that reinforced engagement at every interaction.
Resources
Loyalty Engagement Solutions product sheet
Transform the rewards experience into a loyalty solution that strengthens brand advocacy and extends customer lifetime value across your offerings.
Offers only Package product sheet
Simplify loyalty with a consolidated product package that serves community financial institutions, debit programs and starter cards.
Turnkey Package product sheet
Extend loyalty through a complete ScoreCard®-branded platform integrated within your existing banking experience.
Personalized Package product sheet
Place loyalty at the core of the cardholder experience with an end-to-end solution designed to match your offerings with seamless integration.
Premium Package product sheet
Utilize data from across your financial institution to initiate personalized engagement opportunities that drive incremental revenue.
How to make loyalty programs pay off Q&A
FIS loyalty expert Mladen Vladic explains how embedding rewards deep in the payment experience can help financial institutions unlock more value.
FAQ
Loyalty program software enables organizations to design, manage and optimize customer rewards programs using points, cash back, offers and personalized incentives tied to customer behavior.
A customer loyalty platform connects transaction data with rewards and offers, allowing organizations to engage customers with timely, relevant incentives that encourage repeat usage and long-term relationships.
The rewards platform supports points, cash back, gift cards, travel, merchandise and merchant-funded offers, giving organizations flexibility to tailor programs to their audience.
Yes, the loyalty management system offers modular packages that allow smaller institutions to deploy targeted loyalty capabilities without the complexity of large enterprise implementations.
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Let’s keep our conversation going
Learn more about how FIS can help financial institutions manage loyalty engagement that drives revenue growth and customer retention.
Connect with an expert to get all your questions answered.
Experience the value Loyalty Engagement Solutions can bring to your institution.
Reach out for pricing details that align with your needs.
View detailed specifications about our Loyalty Engagement Solutions.
Let's keep our conversation going
Learn more about how FIS can help financial institutions manage loyalty engagement that drives revenue growth and customer retention.
Connect with an expert to get all your questions answered.
Experience the value Loyalty Engagement Solutions can bring to your institution.
Reach out for pricing details that align with your needs.
Get a brief overview of our Loyalty Engagement Solutions.
Capitalize on data insights
Data is being monetized more effectively than ever. Make informed decisions and gain actionable insights with data that is fast, efficient and easy to access – and even easier to use.
Understand customer behavior in more powerful ways with integrated tools, insights and actions – available all in one place.
Manage your brand across all touchpoints, including print and digital with a product designed for marketers, not techies.
See into your customers full financial picture with complete data and automated analysis for faster, smarter assessments.
Evolve to omnichannel strategies
Customer expectations change almost as fast as fintech evolves. It’s important to personalize shopping experiences for your customers by targeting them based on their purchase history.
One platform, every channel Turn transactions into omnichannel experiences your customers won’t forget.
Streamlined, simple, smarter Weave together data from all touch points to create omnichannel shopping experiences customers will love.
Connected, smarter, better Our omnichannel payment solutions will increase customer loyalty and drive growth.
The new era of retail Get the lowdown on the retail trends providing a smooth, personalized experience for your customers.
Embedded finance for retailers
Learn how you can leverage the latest tech to outpace competitors and improve the customer experience.
Andy Wind
Sr. Director Embedded Finance
What is embedded finance?
Embedded finance enables non-bank companies – like retailers – to provide financial services to their end users at their point of need. Embedded finance is so appealing because it’s seamlessly integrated into the customer experience.
How does embedded finance work for retail?
Embedded finance enables retailers to enhance the customer journey. With embedded finance retailers are empowered to deliver the last mile of customization while leveraging banking’s core infrastructure, such as payments, lending, insurance, savings and reward programs.