- EPIC and PREBOTs
Centralized bot monitoring and workflow orchestration for digital workforce
Automated | Integrated | Scalable
Optimize processes with workforce intelligence and prebuilt bots
Limited operational transparency puts your competitive edge at risk. Create a more connected view of your operations with workforce intelligence, process automation, compliance tools and analytics through FIS® EPIC.
How can EPIC help you scale automation while improving visibility?
Drive enterprise automation and operational visibility through a cloud-based platform built for scale. Centered around the EPIC Automation module, including the bot control tower, EPIC enables organizations to expand robotic process automation (RPA) and track digital performance. FIS® PREBOTs, our managed, prebuilt bot solution, helps quickly uncover bottlenecks and accelerate automation.
What is EPIC bot control tower, and how does it work?
Gain comprehensive oversight and control of bots, workflows and automated tasks with EPIC bot control tower, a centralized orchestration and monitoring platform. Integrating with RPA platforms, macros and business applications, it consolidates your digital workforce – including attended, unattended and multistage automation – while capturing bot metrics across vendors and surfacing data through an intuitive dashboard.
Why does bot monitoring matter for modern automation operations?
Without centralized oversight, delayed transactions, overlooked exceptions and idle bots can steadily reduce the ROI of your automation program. EPIC bot control tower helps prevent this by providing real-time alerts, automated reports and a dashboard view of every process so problems can be caught before becoming costly.
What operational challenges can EPIC help solve?
- Exception management: Detect and resolve process exceptions before they impact critical SLAs.
- System control: Manage bot scheduling, queues and license allocation at scale through centralized bot management.
- Efficiency tracking: Track automation ROI with accurate, up-to-date metrics and operational analytics.
- Unified workflows: Coordinate human and bot workflows with fewer visibility gaps across processes.
What features does EPIC provide for end-to-end process support?
- Monitoring console: Manage bots and access status details for connected, running, idle and offline bot machines.
- Dashboard and reporting: Access KPIs, historical bot data and a unified reporting workspace for queue and workflow transactions.
- Environment settings: Store credentials, create bot repositories and manage trigger events, credentials, robot pools and global variables.
- Auto-scaling: Scale bot operations up or down automatically based on process volume.
- Workflow management: Design multistate workflows in a visual studio with SOA-based inbox routing and configurable data sources.
How does EPIC bot control tower enhance bot monitoring and control?
- Queary monitoring: Receive real-time alerts when processes deviate from expected behavior.
- Automated reporting: Generate daily reports and on-demand analytics with minimal manual effort.
- Access controls: Assign role-based permissions that match your organization structure.
- Configuration management: Manage bot scheduling, license management and agent configuration from a single platform.
- Security console: Monitor security bots and identify potential breach activity in real time.
Measurable results across operations
Achieve measurable improvements in operational control, efficiency and productivity through centralized monitoring, real-time visibility and reporting automation across processes with EPIC.
Reduction in manual bot monitoring
50%
Productivity gains from unattended bot execution
90%
Growth in dealer transaction velocity
50%
Monthly increase in bot-handled alerts
75%
Improved process efficiency (units per hour)
300%
Visibility that powers performance
From core orchestration to automation and compliance, EPIC modules deliver a unified view of digital operations and workforce activity – helping reduce inefficiencies and optimize performance at scale.
Resources
PREBOT brochure
Simplify banking operations, reduce costs and enhance workforce efficiency while delivering faster, human-centric customer experiences through scalable, intelligent automation.
EPIC Workforce Optimization brochure
Transform workforce management with data-driven insights, proactive resource allocation and streamlined operations for improved efficiency and stronger team alignment.
EPIC bot control tower brochure
Centralize automation monitoring, gain real-time insights and unify human and bot workflows for improved efficiency, collaboration and measurable ROI.
FAQ
What is a bot control tower, and what does it do?
A bot control tower is a centralized platform for monitoring and managing RPA. It gives operations teams real-time visibility into bot activity, process queues and workflow performance, and issues alerts on exceptions or failures. It replaces manual monitoring with automated oversight at scale.
How does centralized bot monitoring improve RPA ROI?
When bots run without monitoring, issues such as missed transactions, idle bots and process failures often go undetected until they cause downstream problems. Centralized monitoring allows human operators to oversee and respond to these issues in real time, reducing manual oversight effort and providing the data needed to optimize bot performance and directly improve the return on your automation investment.
Can a bot monitoring platform work with multiple RPA vendors?
Yes. Technology-agnostic bot monitoring platforms integrate with multiple RPA vendors and automation tools, including macros, workflows and custom applications. This lets organizations oversee mixed-automation environments through a single interface rather than managing separate tools for each platform.
What's the difference between RPA orchestration and bot monitoring?
Bot monitoring tracks the real-time health and activity of deployed bots; are they running, idle or offline? RPA orchestration goes a step further by coordinating the interactions among bots, workflows and humans throughout a process. An orchestration platform handles scheduling, queue management, exception routing and multistage workflow execution, not just status tracking.
Explore all the financial technology products FIS has to offer
View all products