Trinity Bank is a commercial bank in Fort Worth, Texas, specializing in commercial and industrial loans, with a reputation for delivering exceptional customer service. Founded in 2003, the bank has grown to $500 million in assets, operating through a single branch and primarily marketing its services through customer referrals. Operating with a lean team, the bank prioritizes efficiency and cross-functional integration to deliver a seamless experience for its staff and customers.

Roadblocks to efficiency

Even with an impressive efficiency ratio in the low 40s, the bank identified three areas that could be addressed to further optimize loan operations:

• Manual and paper-based processes: Spreadsheets, shared files and documents stored across multiple locations made workflows time-consuming and prone to errors.
• Lack of system integration: Disparate systems for document handling, compliance and customer communication resulted in redundant efforts and created bottlenecks.
• Scalability: With its lean staffing model, the bank needed a unified solution that could continue to drive efficiencies and position the bank for future growth.

A modern solution

To maintain its competitive edge while supporting aspirations for expansion, the bank sought a modern solution to transform its loan operations and document delivery platforms.

Trinity Bank has partnered with FIS since its founding. Building on its success with the FIS® HORIZON core system and FIS® Content Management, the bank decided to implement the FIS® Collaboration Hub. From loan processing to treasury services and more, the customer-facing portal streamlines document collection and facilitates a seamless workflow.

Here’s why Collaboration Hub was the ideal choice for Trinity Bank:

1. Seamless integration: Collaboration Hub is integrated with DocuSign and the bank’s existing FIS solutions like the ImageCentre, creating a cohesive workflow for document management and secure communication.
2. Versatility across departments: While initially deployed in the loan department, Collaboration Hub can be integrated with multiple solutions across the bank, providing more value than a standalone product.
3. Automation and unified communication: By automating document workflows and consolidating communication into a single platform, Collaboration Hub reduces the need for external tools, such as third-party secure messaging systems.
4. Ease of implementation and ongoing support: Along with offering implementation support to ensure a seamless transition to the new platform, the team remains available to address any ongoing needs.

A versatile platform

Collaboration Hub offers many of the capabilities typically associated with a loan origination system (LOS), all within a platform that is adaptable to operations across the institution. This approach is particularly well-suited for Trinity Bank and other similar institutions, where a standalone LOS solution may not be necessary or isn’t cost justifiable.

“The project has significantly improved our overall operational efficiency,” said Bobby Evartt, CIO at Trinity Bank. “It has enabled us to integrate multiple systems, minimize redundant applications and reduce associated costs. Additionally, it has enhanced communication with our customers.”

Looking ahead, Trinity Bank plans to integrate Collaboration Hub with the bank’s LaserPro loan document system. This will help prevent duplicate data entry, reduce clerical errors and streamline customer communications.