Driving growth and stronger customer relationships with automation
Bankers Trust strengthens client relationships and grows fee income with FIS Integrated PayablesAt a glance
FIS Products
Objective
To deploy an automated payables solution that would provide a competitive edge and deepen commercial client relationships.
Results
Achieved 200% year-over-year product line growth, significant fee income and enhanced client retention.
Impact
With FIS Integrated Payables, Bankers Trust has:
- Gained a distinct advantage over fintech competitors by offering greater transparency and float.
- Strengthened its market position by protecting its deposit base and growing non-interest income.
- Increased client loyalty with a high-retention solution now used by over 25 clients.
Bankers Trust is the largest privately owned bank in Iowa and has been serving its communities for over 100 years. Headquartered in Des Moines, the bank has locations across Iowa, Nebraska and Arizona. As a commercial-first bank, Bankers Trust operates in a crowded marketplace, competing with small community banks and large national institutions.
To maintain its position and grow, the bank needed to offer more than just standard treasury services. The leadership team saw a trend toward automation and recognized an opportunity to provide its medium-to-large commercial clients with a solution that could build stronger, stickier relationships. The primary challenge was finding a product that would give the bank a competitive edge, protect its deposit base and generate valuable non-interest income.
Bankers Trust has a long-standing relationship with FIS, using FIS for its core banking system and other key products. “We've always gone to FIS because they provide us technology that gives us a competitive edge,” says Dan Perez, Enterprise Product Manager at Bankers Trust. The bank chose FIS® Integrated Payables to move beyond typical treasury offerings and automate a critical client process.
The decision was reinforced by the deep expertise and support provided by FIS. During the learning phase, Dan notes that an FIS representative would “spend all day with me teaching me the product.” This hands-on support gave the Bankers Trust the confidence it needed to master the solution and present it effectively to customers. “Customer experience is one of the most important things that you can look for in a good vendor,” Dan adds. This partnership, combined with FIS’ commitment to continuous product development, ensures Bankers Trust can meet its clients' evolving needs.
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