PrimeSouth Bank is a community-focused financial institution headquartered in Georgia. The bank’s back-office team was struggling with a complex deposit operations process that involved downloading multiple files from different sources, followed by extensive manual calculations and formatting. These challenges created bottlenecks, slowed service delivery and consumed resource time.

To address these challenges, PrimeSouth Bank partnered with FIS® on PREBOTs to implement prebuilt automation for remote deposit capture and wire transactions. The solution transitioned the bank from a fragmented, manual workflow to a streamlined, automated process. Data fetching and formatting were consolidated into a single file download, minimizing the need for extensive manual intervention and reducing operational dependency.

PrimeSouth Bank reduced processing time while maintaining transaction accuracy. The implementation of PREBOTs with FIS went smoothly, with secure file delivery and ongoing support. The bank’s staff received the training and resources needed to adapt quickly, and the partnership enabled PrimeSouth Bank to focus on strategic initiatives rather than repetitive tasks.

FIS’ expertise and industry knowledge made a significant difference, helping the bank achieve faster, more accurate processing and freeing up staff to support business growth and customer satisfaction.