FIS PREBOTs Help First Bank Improve Processes and Productivity to Keep Competitive Edge
First Bank has a history of more than 100 years of independent ownership, offering business, commercial and personal banking services in Missouri, California and Illinois, and mortgage services in Kansas. Headquartered in Creve Coeur, Mo., First Bank is committed to building lifelong relationships with the clients and communities they serve.
A longstanding FIS® client, First Bank has been on the FIS Core Banking system since 2017. The bank relies on FIS for the expertise and technology to adapt and stay competitive in an evolving marketplace.
“We are always looking for ways to improve processes, gain efficiencies and increase accuracy,” says Ron Schwartz, manager, Deposit Processing for First Bank. “Speed is important and when we have to make a change, we need to be able to do it quickly.”
With the bank’s volumes increasing steadily, First Bank needed to streamline back-office processes to keep up. After meeting with the FIS robotic process automation (RPA) team, First Bank decided to implement FIS PREBOTs.
Designed to automate repetitive, software-based tasks, FIS PREBOTs help standardize processes and increase productivity by freeing staff to focus on more impactful tasks. By implementing PREBOTs, First Bank has eliminated 70% of their manual processes and increased efficiency by 50%.
“The RPA team really listened and did most of the heavy lifting,” notes Ramona Brown, director of Deposit Operations for First Bank. “They were with us every step of the way.”
“The best part is the scalability,” adds Jeff Williams, vice president, Deposit Operations for First Bank. “We can handle the additional volume because of what the PREBOTs do for us automatically.”
At a Glance
OBJECTIVEIncrease accuracy, efficiency, productivity and scalability by using robotic process automation (RPA) to automate back-office processes.
RESULTSFirst Bank eliminated 70% of manual processes and increased efficiency by 50%.
By automating routine tasks, First Bank can handle a greater volume of banking requests, increase consistency in reporting and free-up staff for more strategic initiatives.
- Drive efficiency
- Improve productivity
You can’t get a better team to work with than the RPA team at FIS.”
FIS PREBOTs have reduced errors because we can focus on the things that need attention rather than the routine things.”
FIS has the size, the scale and the vision to solve any kind of issue for us.”