FIS Modern Banking Platform
Advance your bank with a modern core platform.
Merchants
Banking
close
Capital Markets
close
Corporates
Developer
Banking Solutions Overview
Explore the Marketplace
Data Restore
Protection from disaster.
Code Connect
The power of APIs with the scale of FIS.
Capital Market Solutions Overview
Explore the Marketplace
FIS Private Capital Suite
Data Exchange Solutions.
IFRS17
The right strategy for transformation.
Commercial Lending
Speed up the decision process.
Banking Leader
Podcast: PACE 2019: The Human Factor
October 24, 2019
New research from FIS shows that bank relationship managers (RMs) have a profound effect on the satisfaction of small and midsize businesses (SMBs).
In this informative podcast, FIS senior vice president Steve Kane and banking consultant Gail Angel analyze the FIS 2019 Performance Against Customer Expectations (PACE) U.S. SMB Report.
The podcast reveals:
- Why RMs give a 16-point boost to SMBs’ rating of their bank’s trustworthiness
- How RMs influence SMB perceptions of technology
- Steps RMs can take to optimize SMB relationships
The PACE findings, FIS’ annual signature research study, surveyed approximately 600 SMBs in the U.S. to identify changing banking habits and preferences. To learn more, visit fisglobal.com/PACE.