Relieve your dispute management team of repetitive chargeback tasks so they can focus on decision-making.

With two out of five people having a payment issue annually, this volume impacts the entire payments chain, from issuers to acquirers and merchants to cardholders. Without the right technology, your chargeback staff becomes mired in repetitive, time-consuming tasks, with little time for customer care and making informed decisions.

FIS® CBK brings the power of robotic process automation (RPA) to bear, reducing redundant dispute management activities, enabling smarter decisioning, lowering your processing costs and improving the customer experience. This highly configurable solution integrates easily with your existing solutions and with third parties such as Visa Claim Resolution and Mastercom.

For institutions looking to outsource their dispute management processes, our Hosted Solution offers a convenient and efficient option. We handle all technical operations, monitoring, maintenance and compliance so you can focus on making critical decisions, anywhere and from any location. With PCI compliance handled, you can have peace of mind knowing that your data is secure.