Automated Payment Case Management Software

FIS® Payment Investigation Manager increases straight-through processing (STP) and productivity by automating the complex and knowledge-intensive payment investigation process. By combining case management and integrated research capabilities with your own best practices, you can process payment failures and inquiries with new efficiencies and cost effectiveness.

How FIS empowers payment investigation

Discover a payment investigation solution with powerful automation for faster exception resolution

Accelerate your processes

Streamline research, payment adjustments and compensation claim processes for faster resolutions and lower costs

Reduce your risk

Track and resolve using workflow rules, minimizing fraud with more transparent payments processing

Gain a competitive advantage

Improve customer service by quickly resolving issues and increase revenue with efficient fee processing

Explore Our Perspective

FIS Payment Investigation Manager brochure

A solution that ensures accurate payments and timely settlement.

FIS Payment Investigation Manager product sheet

A solution that increases straight-through processing (STP) and productivity by automating complex and knowledge-intensive payment investigation processes.

Featured Insights

Explore more

How financial firms can make the most of AI

AI is reshaping capital markets by driving efficiency, enhancing risk management, improving data insights and accelerating innovation strategies.

Read article

Risk management strategies to help tackle 2025’s biggest challenges

Learn about 2025 risk management trends, AI-driven tools and strategies to help mitigate financial, operational and climate-related risks.

Proven strategies to drive successful bank mergers

Optimize your bank’s M&A strategy with insights on IT integration, fraud protection and building a best-of-breed banking ecosystem.

Smart strategies for improving cost control, efficiency and sustainable growth

Explore strategies to help cut costs, enhance efficiency and drive growth using AI, automation, cloud solutions and smart investments.

Cloud computing is a strategy that financial services firms need to get right

Move financial services to the cloud to boost innovation, enhance stability, improve security and streamline operations efficiently.

Browse more articles, client stories and videos relevant to your business

Go to Fintech Insights

Explore all the financial technology products FIS has to offer

View all products

Let’s keep our conversation going

Connect with an expert to get your questions answered.

Contact us

Stay ahead with expert insights into emerging fintech trends.

See all insights

Explore the full range of products that FIS has to offer.