Retail will never be the same again
Evolving isn’t an option. It’s a requirement. In the hyper-competitive retail industry, you can only compete by leveraging data insights to deliver the personalized experiences your customers crave, all within an omnichannel framework that combines both online and in-store transactions. Without it, customers can’t pay the way they want – leaving you with fewer conversions and lost revenue.
There’s a lot to consider, but you don’t have to do it alone
Reflecting on what’s included in your current omnichannel strategy and what’s missing is vital.
FIS® Retail Leader Derrick Ferguson sits down with IDC Analyst Margot Juros to explore how you can tackle these trends.
Watch webinarWhat about your operations?
You’re losing time and profit to manual processes while your competitors learn to streamline operations. You need a strategic partner who can deliver futureproof solutions to help you automate your credit-to-cash cycle, capitalize on customer loyalty and enter new markets with confidence.
That’s where FIS comes in
In this era of rapid change and heightened competition, only the bold will survive – and thrive. FIS helps retailers stay ahead of the curve with next-level fintech and expertise that covers the entire retail ecosystem. It’s time to work with the partner who 60% of the world’s largest retailers trust to deliver the right solutions.
Explore the industry-leading solutions that fit your business
Retail
Fuel your growth with the experts in retail fintech
Since 1968, we’ve been helping our partners push the limits of fintech, and we’re excited for the chance to help you reimagine your customer experience, boost loyalty and drive business growth.
Trends
Ready to explore the future of retail?
The future of retail belongs to retailers who deploy smarter fintech to recognize customer behavior in real time, drive innovation and create personalized experiences based on actionable data insights.
- Capitalize on data insights
- Evolve to omnichannel strategies
- Drive innovation with technology
Get inspiration from retail experts
Discover thought leadership from the people who live and breathe retail. Stay up to date with trends, dive deep into complex topics and see what’s coming up next.
Ready for the future of retail?
Delivering a top-tier omnichannel experience to your customers requires speed, and FIS is ready to help you drive business efficiency.
Transform your loyalty program
Mladen Vladic, General Manager of Loyalty Services at FIS, explains how loyalty programs have evolved since the pandemic in a podcast with Payments Journal.
It's essential to stand out
Make a big impact on your business by leveraging smart technology to streamline operations, increase engagement and create long-lasting loyalty.
Download brochureEmbrace the omnichannel experience
From streamlining inventory management and order fulfillment to fostering customer loyalty and driving revenue growth, omnichannel delivers.
Download brochureStay ahead of the pack
FIS Senior Director of Embedded Finance, Andy Wind, explains how to leverage the latest tech to outpace competitors and improve the customer experience.
View Q&AReinvent the shopping experience
The era of personalized retail experiences has arrived, and its impact on shoppers is undeniable.
Download brochureUnlock the full power of retail
With the right automated solutions in place, retailers have the power to unlock new levels of productivity, profitability and growth.
Download brochureHow bold will you be?
The bold actions you take in this era of rapid change and fierce competition will not only help you survive, but also thrive.
View brochureMan with machine or man vs. machine?
Technology is going to reshape every aspect of the way we live our lives. But will this transformation unravel or empower humanity?
Read articleReap the benefits of real-time rewards
Walgreens customers can redeem their reward points at the point of sale after they’ve dipped, swiped or taped their eligible card.
Read client storyKey trends in the retail industry
The future of retail? Supply chain automation, data monetization and anywhere, anytime payments.
Get ready for a new season of bold
From AI-driven efficiency to real-time rewards, the next generation of retail technology is just around the corner.
Bold ideas, bold results
Today’s retail landscape is competitive, and it takes bold ideas to stay on top. Explore new ways to operate and advance the customer experience with FIS.
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FIS Original Research
Global Payments Report 2023
In-depth and up-close, GPR 2023 gives you a better look at where the world of payments is turning.
Read report
Relevant topics and solutions
Manage Cashflow and Capital – Treasury and Risk Management
Modernize treasury and optimize the balance sheet
Learn moreOptimize Operations and Control Risk – Services and Infrastructure
Increase business efficiency
Learn moreRun Banking Operations – Back-office Solutions
Drive operational efficiency and customer satisfaction
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Let's talk
Let’s connect to discover how we can help your business innovate and prepare for the future, today.
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Capitalize on data insights
Data is being monetized more effectively than ever. Make informed decisions and gain actionable insights with data that is fast, efficient and easy to access – and even easier to use.
Understand customer behavior in more powerful ways with integrated tools, insights and actions – available all in one place.
Manage your brand across all touchpoints, including print and digital with a product designed for marketers, not techies.
See into your customers full financial picture with complete data and automated analysis for faster, smarter assessments.
Evolve to omnichannel strategies
Customer expectations change almost as fast as fintech evolves. It’s important to personalize shopping experiences for your customers by targeting them based on their purchase history.
One platform, every channel Turn transactions into omnichannel experiences your customers won’t forget.
Streamlined, simple, smarter Weave together data from all touch points to create omnichannel shopping experiences customers will love.
Connected, smarter, better Our omnichannel payment solutions will increase customer loyalty and drive growth.
The new era of retail Get the lowdown on the retail trends providing a smooth, personalized experience for your customers.
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Q&A WITH ANDY WIND
Embedded finance for retailers
Learn how you can leverage the latest tech to outpace competitors and improve the customer experience.
Andy Wind
Sr. Director Embedded Finance
What is embedded finance?
Embedded finance enables non-bank companies – like retailers – to provide financial services to their end users at their point of need. Embedded finance is so appealing because it’s seamlessly integrated into the customer experience.
How does embedded finance work for retail?
Embedded finance enables retailers to enhance the customer journey. With embedded finance retailers are empowered to deliver the last mile of customization while leveraging banking’s core infrastructure, such as payments, lending, insurance, savings and reward programs.
Read the full Q&A to learn more about the
emergence of embedded finance.
View Q&A
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Podcast
How loyalty programs are evolving
If the past few years have taught us anything, it’s that consumers expect payment solutions that are both contactless and fast. But with this comes the need for businesses to transform their loyalty programs.
Listen in as Mladen Vladic, General Manager of Loyalty Services at FIS, and Daniel Keyes, Senior Analyst of Merchant Services at Javelin Strategy & Research, explore the importance of loyalty programs in this Payments Journal podcast.
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Video
Fintech for propelling retail growth
The retail landscape has never been more competitive, and customers expect nothing less than an exceptional omnichannel experience. Balancing these demands is a challenge, but that’s where FIS® can help you excel.
Learn how we can help drive your business toward greater efficiency, improve the customer experience and turn loyalty into currency.
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Stay one step ahead of crime
Managed XDR
As cyberthreats increase in volume and sophistication, you can gain peace of mind with this fully managed extended detection and response service.
Solution detailsIntegrate smoothly and effectively
Energy Trading, Risk and Logistics Platform
Streamline and integrate your physical commodities business.
Solution detailsLiquidity and risk control
FIS Treasury and Risk Manager – Quantum Edition
Manage cash, risk management, debt and investment, FX, hedge accounting and more. Safeguard and steward your bank’s financial assets and manage its liabilities.
Solution detailsDigital and modern
FIS Treasury and Risk Manager – Integrity Edition
Take a simple and seamless path to a best-in-class digital treasury for better visibility into cash and risk.
Solution detailsCreate personalized, impactful communications
Print and Mail
Whether it’s a letter, invoice, notice or any customer communication, make sure it reflects the positive image you wish to convey.
Solution detailsOn time and right the first time
CardPro
Provide secure, on-time cardholder service while gaining valuable card program insights that give you a competitive advantage.
Solution detailsStay ahead of cardholder expectations
Credit Card Processing
Step up to credit card payment processing that alleviates cardholder worries about security and eliminates frustration when using their cards or redeeming rewards.
Solution detailsReconciliation reinvented
FIS Data Integrity Manager (Formerly IntelliMatch)
Harness automation and AI to optimize efficiency. Track your reconciliation inventory, define and demonstrate control and employ machine learning to accelerate reconciliation tasks.
Solution detailsModernize your credit and collections processes
FIS GETPAID
Automate the order-to-cash cycle with accounts receivable automation software that helps increase cash flow, mitigate risk and drive efficiency.
Solution detailsSimplify your business operations
FIS Prepaid Solutions
Offer a convenient and secure alternative to cash or checks with single-load and reloadable prepaid products, and custom and packaged programs.
Solution detailsImprove operational efficiency
Global FX
Enable your customers, entities and proxies, including branches and web channels, to manage their FX payments and trades.
Solution detailsGenerate significant cost savings
FIS Integrated Payables
Whether you require assistance with check printing and delivery or electronic payments including ACH, international ACH and wires, FIS Integrated Payables provides execution services for all.
Solution detailsBuild the experience you require
Touch-CX
Create a better customer experience, unifying content across multiple systems through our APIs and data integration tools.
Solution detailsAccelerate the payments cycle
Integrated Receivables
Become a strategic cash flow partner for your commercial clients and help them improve cash flow and operational expenses.
Solution detailsReduce operational complexities
Lockbox Processing
Streamline operations and improve working capital management with our comprehensive payments automation and receivables management solution.
Solution detailsEnsure your business thrives
FIS Managed IT
To compete in the digital age, high-performance organizations recognize that they must fundamentally change how they operate.
Solution detailsGo global
Multicurrency Solutions
Accept and settle payments on a global scale with multicurrency solutions that enable easy, secure and profitable cross-border payment acceptance.
Solution detailsEfficiency, convenience and security
NYCE Payment Network
Capitalize on the efficiency, consumer convenience and security of electronic real-time payments.
Solution detailsImprove workflow and controls
FIS Payment Hub - Quantum Edition
Centralize and standardize your global payments processes to lower costs, improve controls, gain cash visibility and reduce fraud risk.
Solution detailsMake payments in a smarter way
Payouts
Discover a faster, simpler and more convenient way to pay your customers, suppliers and employees globally.
Solution detailsReal-time rewards
Premium Payback
Shoppers like rewards, but they love rewards they can instantly use.
Solution detailsStreamline connectivity
FIS Swift Services
Securely connect with global banking partners through direct or indirect connectivity, including SWIFT and other exchanges or networks.
Solution detailsEmpower faster decisions
FIS Watchlist Reporter
Make sound analytical sanctions decisions faster with an advanced fraud detection solution that provides match transparency.
Solution detailsTransform your digital banking
Digital One
For the first time, banks and credit unions can use data and technologies that deliver a truly unified experience across all channels – and put the customer at the center of all processes.
Product detailsFaster, simpler, seamless and secure
Payments One Debit Suite
Streamline and optimize your debit card management with a flexible, end-to-end platform that positions you to adapt to ongoing change.
Product detailsStay ahead of cardholder expectations
Payments One Credit Suite
Step up to credit card payment processing that alleviates cardholder worries about security and eliminates frustration when using their cards or redeeming rewards.
Product detailsManage portfolios front to back
FIS Energy Portfolio Manager
Optimize your power, gas and emissions strategies.
Solution detailsConquer commodity risk
FIS Commodity Risk Manager
FIS® Commodity Risk Manager provides CTRM software for real-time trade capture, independent valuation, risk management and accounting for commodities trading.
Solution detailsBuild scalable, common processes
CD Reconciliation Manager
FIS CD Reconciliation Manager is a flexible and secure solution for comprehensive, equity reconciliations of exchange traded derivatives and OTC derivatives.
Solution detailsWebinar
Tackle the trends reshaping the retail tech game
Mark your calendar for Sept. 28 at 11:00 a.m. ET as Derrick Ferguson, FIS Retail Leader, and guest speaker Margot Juros, IDC Analyst, discuss the latest retail technology trends.
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